Under the guidance of the Senior Software Support Specialist(s), the Senior Computer, application support specialist performs the implementation and administration of all client-based business solutions and services according to OAG’s policies and procedures. This includes participating in and/or performing the activities of project teams engaged in providing new or improved client software and hardware infrastructure.
Perform second-level support and occasionally third-level support for the client services team (software, hardware, and distribution), which includes but is not limited to providing advice to users and other IT personnel by resolving moderately and sometimes highly complex problems that have come through the Help Desk on a wide variety of corporate hardware, software, and client solutions.
During periods of excessive request volume, provide relief for the Help Desk on first-level support requests and triage issues and service requests via phone, e-mail, Teams and the HelpDesk ticketing systems (TOPdesk)
Linked-in
Google