Bilingual Immigration Intake Specialist / Legal Assistant (Remote – Mexico) at New Comienzos

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

20000.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual English-Spanish, Intake Screening, Legal Administrative Support, Client Communication, Case Management Systems, Time Management, Attention To Detail, Confidentiality, Workflow Coordination, Eligibility Screening, Proactive, Organization, Problem-Solving, Emotional Intelligence, Accountability, Reliability

Industry

Non-profit Organizations

Description

Remote Intake Specialist / Legal Assistant – Remote (Bilingual English–Spanish, 90%–100% proficiency required) Location: Remote / Home Office (Mexico-based) Employment Type: Full-Time Work Schedule: Monday–Friday, 9:00 AM – 6:00 PM (Pacific Time) Training: Structured training provided Start Date: Immediate Position Overview We are seeking a highly motivated Remote Intake Specialist / Legal Assistant to support a U.S.-based immigration law firm by serving as the first point of contact for prospective clients while also assisting with legal administrative case support. This dual-role position is essential to ensuring a professional, empathetic intake experience while maintaining organized case workflows that support attorneys and legal teams. The role combines client communication, eligibility screening, intake coordination, and legal administrative support. This position is ideal for someone who is detail-oriented, proactive, highly organized, and committed to providing exceptional client service in a structured, remote environment. This is a fully remote, home-office position based in Mexico. Key Responsibilities Intake Specialist Responsibilities Serve as the first point of contact for prospective clients via phone, email, and online inquiries Conduct structured intake screenings using firm-approved scripts and checklists Gather detailed personal and immigration information from clients Identify potential immigration relief options based on provided facts (training provided) Schedule consultations and ensure proper consultation preparation Enter accurate client information into case management systems Follow up with prospective clients regarding scheduling and next steps Maintain intake pipeline tracking and organized records Provide professional, empathetic communication and manage client expectations Maintain strict confidentiality of all client information Legal Assistant Responsibilities Onboard new clients and maintain organized electronic case files Monitor deadlines, case progress, and calendar scheduling Assist with requesting and organizing supporting documentation Upload documents into case management systems Maintain case tracking systems and status updates Communicate professionally with clients regarding document requests and case updates Coordinate workflow with attorneys, paralegals, and case teams Required Qualifications Bilingual proficiency in English and Spanish (required) Minimum 3 years of experience in immigration intake, legal assistant work, or a related field preferred Strong organizational and time-management skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to handle sensitive and confidential information with discretion Ability to work independently in a remote environment Reliable home-office setup with stable internet connection Professional, empathetic client communication skills Preferred Qualifications Prior experience working in an immigration law firm Familiarity with USCIS and EOIR processes Experience with case management systems (Docketwise, Clio, or similar) Experience supporting legal case preparation Strong understanding of immigration intake workflows Core Competencies We Value Ownership and accountability Professional and respectful communication Strong work ethic and reliability Team-oriented mindset Problem-solving initiative Emotional intelligence with clients Commitment to learning and growth Positive, collaborative attitude Compensation & Benefits Competitive compensation based on experience Fully remote work environment Structured training and onboarding support Professional development opportunities Performance-based growth opportunities Long-term career advancement potential Application Process Qualified candidates should apply through New Comienzos to receive further instructions and next steps. Applicants will be asked to submit: Resume Brief description of prior intake or legal assistant experience Shortlisted candidates will be contacted for additional screening. Israel Concha Executive Director, New Comienzos 213-292-2436 newcomienzos.org israel.concha@newcomienzos.org US / MX Location Anywhere, MX (Remote) Department New Comienzos Employment Type Full-Time Minimum Experience Experienced Compensation $20,000 MXN per Month

Responsibilities

This dual role involves serving as the first point of contact for prospective clients, conducting structured intake screenings, and gathering necessary information for U.S. immigration cases. Additionally, the specialist will provide legal administrative support, including onboarding new clients, maintaining electronic case files, monitoring deadlines, and coordinating workflow with the legal team.