Bilingual Inbound Payment Specialist (Spanish / English) at UniFirst

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Application, Accounts Receivable, Payment Processing, Customer Service, Transactional Research, Communication, Time Management, Organization, Computer Skills, Microsoft Excel, Bilingual Spanish, Inbound Calls

Industry

Textile Manufacturing

Description

Job Summary The Inbound Payment Specialist serves as an integral member of a quality and service driven Financial Operations team whose focus ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. This position requires an individual who possesses Cash Application and AR skills and experience within financial support models focused on high quality, accurate completion of tasks and delivered with a Service Excellence focused approach. Job Detail Take customer calls in a timely manner to collect and process customer credit card payment information Facilitate and maintain a collaborative, service focused relationship with the Call Center operational team, location representatives, and customers while ensuring the thorough and timely research and resolution of financial questions or issues pertaining to customer accounts Provide excellent customer service via conducting, where necessary, detailed transactional research, obtain resolution, and effectively communicate and close the loop with team partners or customers in a timely manner Perform payment application and service-related additional tasks as requested by team supervisor Experience A minimum of 2 years of relevant experience, preferably within high volume settings Outstanding communication (verbal, written & listening) skills, including the ability to interact with customers, team partners or vendor representatives Strong time management and organizational skills Strong computer skills, particularly Microsoft Excel Self-motivated with a strong work ethic Outstanding Customer Service skills, including the ability to effectively research and resolve customer account inquiries utilizing a service excellence mindset Bilingual (Spanish) speaking candidates’ welcome Education High School Diploma UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.

Responsibilities

The Inbound Payment Specialist will handle customer calls to collect and process credit card payments while ensuring the timely and accurate completion of Cash Application tasks. This role also involves facilitating research and resolution for customer Accounts Receivable inquiries with a focus on service excellence.