JOB DESCRIPTION:

We’re looking for a proactive and detail-oriented IT Support to join our team. This hybrid role combines hands-on IT support with account and billing management, customer service, and basic system maintenance. Ideal for someone who thrives on variety, problem-solving, and helping others, this position is critical to keeping both our technical operations and customer relationships running smoothly.

QUALIFICATIONS:

• Bilingual English/Spanish (required)
• 1+ year of Help Desk or IT support experience (Preferred)
• 1+ year of experience with Windows environments (Preferred)
• Experience or familiarity with account/billing systems (Preferred)
• Basic maintenance understanding and troubleshooting
• Strong communication and customer service skills
• Solid troubleshooting and problem-solving abilities
• Willingness to travel up to 100% (Preferred)

• Monitor and maintain computer systems, hardware, and networks
• Install, configure, and support hardware, software, printers, scanners, and other devices
• Provide front-line customer service support to resolve user issues and inquiries
• Troubleshoot basic hardware, software, and connectivity problems
• Perform routine maintenance and identify opportunities for system improvements
• Manage customer accounts and billing tasks, including processing updates and resolving issues
• Assist with financial data entry and help generate accurate reports
• Communicate effectively with vendors, clients, and internal teams
• Test, evaluate, and help implement new technologies
• Ensure timely response to service tickets and support requests