Bilingual IT Support Analyst at DWF Group PLC

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Fluency, French Fluency, Technical Troubleshooting, Windows Operating Systems, Azure, MS 365, Endpoint Management, Group Policy, Intune, IT Security Principles, Customer Service, Hardware Maintenance, SLA Management, Root Cause Analysis, Technical Documentation, Network Support

Industry

Law Practice

Description

Why join us? DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully. With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients. DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture. Join us at DWF! We currently an exciting opportunity for a Billing Specialist. If you’re looking to continue growing your career in a dynamic, fun, and professional environment, this role is for you. This opportunity is ideal for an ambitious professional with experience in an office environment. The successful candidate will be able to build positive working relationships, have a strong attention to detail, and manage a high-volume workload. Responsibilities Answer calls and take appropriate actions to resolve support incidents. Ensure all support requests are logged and tracked within IT’s ticketing system and meet SLA’s. Escalate and coordinate resolution of complex requests to other IT staff and contractors as needed. Provide timely support, analysis, and resolution for software, network, and hardware related requests. Perform root cause analysis to resolve problems; Complete MS 365, and some system administration duties. Orient and train staff and contactors on the effective use of computer equipment, software, and IT policies; Support document management system, office automation software, and all other applications used within our environment; Perform installation, maintenance, upgrades, and repairs to computers, printers, and any other peripherals as required; Prepare and assign loaner laptops, videoconference and webinar set-up, mobile devices, etc.; Setup of meeting room technology; Train staff on the proper use of IT systems. Orientate new staff on IT systems. Create end use documentation; Report on support trends, and issues to IT management; Test new applications and/or change to existing applications; Contribute to IT through sharing of ideas, best practices, and industry knowledge; Understand IT and firm policies, and ensure they are working within them; Other duties as required. What will help you succeed in this role? A degree or diploma in computer systems; 2 years+ experience in an IT support role; Fluently bilingual – English and French; Problem solving skills, ability to analyze, troubleshoot, and resolve technical issues; Knowledge of the installation, configuration, and maintenance of computer Windows operating systems (server and workstation); Understanding and experience using Azure; Knowledge of enterprise hardware and software; Knowledge of IT Service Desk processes, support SLAs; In depth knowledge of desktop, laptop, printer hardware and peripherals; Experience with endpoint management tools such as Group Policy, Intune; Understanding of IT security principles; Exceptional customer service; Excellent organization, teamwork, and problem solving skills; Strong communication skills over the phone, in person, and electronically. What we offer The salary range for this position is up to $75,000 per annum, dependent on years/relevance of individual experience. Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, casual dress code, wellbeing allowance, early finish ahead of statutory holidays and more. Diversity & Inclusivity: Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF Group, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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Responsibilities

The role involves providing technical support for software, network, and hardware issues while managing requests through a ticketing system. Responsibilities include system administration, training staff on IT policies, and maintaining office technology and peripherals.