Bilingual IT Support. at Lalamove

Mexico City, Mexico City, Mexico -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

20000.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, System Administration, Networking, Procurement, Google Workspace, AV VC Systems, MacOS, Windows, ITIL, Troubleshooting, Documentation, Communication, Telecom Services, Cabling Systems, UPS Systems, Cloud Servers, PABX Systems

Industry

Software Development

Description

About the company: Founded in Hong Kong in 2013, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving orders every day. We are revolutionizing the logistics industry by directly connecting customers and drivers through our technology. With 1600+ employees spread across SEA and LATAM, our company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. At Lalamove we are characterized by living our values: passion, humility, grit and execution. \n About the role: Resolve technological issues and provide support to staff to ensure the efficient operation of systems, software, and hardware, thereby maximizing productivity. What you will do: Maintain and support office User's Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability Handle Procurement process for IT Equipment / Project-based on ISO Audit Standard Coordinate and maintain office Meeting Rooms VC and AV System Setup Coordinate with Telecom Service Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc) Coordinate and troubleshoot for Office Structured Cabling System Maintaining Office Network Connectivity and coordinating with the Network team for Network Infrastructure Design and Build Troubleshooting, and Maintenance (WAN, Firewall, L3/L2 LAN, WiFi System …) Maintaining UPS System Operation Daily System Administration and support (Accounts creation, termination, etc...) Documentation (Inventory, IT Drawings, IT-related documentation) Troubleshooting for IT Equipment and inquiries of users Communication with IT Vendors in various categories To be part of our team, you’ll need: Degree or certificate holder in Information Technology or related disciplines Qualification in CCNA, CCNP, MCSE, MCP, and MCITP… is an advantage Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication Experienced in Google WorkSpace is an advantage 1 - 2 years of solid experience in IT Technical Support, System Administration Experienced and knowledgeable in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection, and Installation Solid experience in AV VC System Concept, Design, and Technical Troubleshooting Experience in MacOS/Windows Installation, Administration, and maintenance Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System Basic understanding of ITIL Good communication skills in English \n $12,000 - $20,000 a month Competitive salary to negotiate depending on experience Meal vouchers Transportation allowance Health and dental benefits \n If you are interested in our job opportunity, apply here.

Responsibilities

The role involves resolving technological issues and providing support to staff to ensure efficient operation of systems, software, and hardware. Responsibilities include maintaining user workstations, coordinating IT equipment procurement, and troubleshooting network connectivity.