Bilingual IT Support Specialist at Port To Port International Corporation

Hazeldell, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

85000.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Service Desk Management, Microsoft 365, Active Directory, VMware Support, Network Support, WiFi Support, Security Systems Support, Asset Management, System Backups, IT Security Practices, Bilingual Communication, Troubleshooting, Problem-Solving

Industry

Truck Transportation

Description

Description Port to Port International is seeking a Bilingual IT Support Specialist to support our Delaware operations. This position is responsible for providing technical support to end users, maintaining IT systems and infrastructure, and ensuring smooth day-to-day technology operations across multiple locations. This is a 100% onsite position based in New Castle, Delaware. Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered. Key Responsibilities: • Provide technical support to end users for hardware, software, connectivity, and access issues • Troubleshoot laptops, desktops, printers, phones, and peripherals • Manage and resolve support tickets through the service desk system • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) • Assist with Active Directory user management and access control • Support IT infrastructure including VMware, servers, networks, WiFi, and security systems • Maintain inventory of IT equipment and assets • Support system backups and basic IT security practices Travel Requirements: • Travel within the United States to company locations on a bimonthly basis • Occasional international travel (approximately once per year) Benefits: • Health, dental, and vision insurance • Paid time off (PTO) and paid holidays • 401(k) plan (if applicable) • Opportunities for professional growth and advancement • Stable and growing company environment Requirements • Fluent in English and Spanish required (mandatory) • Minimum 2 years of IT support or help desk experience preferred • Strong knowledge of Microsoft 365 and Active Directory • Basic understanding of networking and IT infrastructure • Ability to work onsite full-time in New Castle, Delaware • Willingness to travel within the U.S. and occasionally internationally • Strong troubleshooting and problem-solving skills • Excellent communication and customer service skills • Organized and detail-oriented

Responsibilities

This role is responsible for providing technical support to end users for hardware, software, and connectivity issues while managing and resolving support tickets through the service desk system. The specialist will also support core IT infrastructure including Microsoft 365, Active Directory, VMware, servers, networks, and security systems.