Bilingual ITSM Operations Analyst at PeopleToGo
Laval, QC, Canada -
Full Time


Start Date

Immediate

Expiry Date

09 Dec, 25

Salary

29.0

Posted On

09 Sep, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Windows, Citrix, G Suite, Communication Skills, Active Directory, French, Itil, Technology, Computer Science, Servicenow, Cement, It, Sap, Forte

Industry

Information Technology/IT

Description

Title: ITSM Operations Analyst
Type: 2-month Contract (possibility of extension)
Target start date: ASAP
Location: Laval, QC - onsite
Hours: Mon-Fri hours to be confirmed but assume 9:00-5:00
Pay rate: $33.00/hr Inc.

QUALIFICATIONS :

  • Maîtrise du français requise.
  • Diplôme universitaire ou collégial en informatique, en génie ou dans un domaine connexe avec spécialisation en TI, ou expérience équivalente.
  • 5 ans ou plus d’expérience dans un rôle TI.
  • Excellente maîtrise de l’anglais (oral et écrit).
  • Certification ITIL v3 Foundation, certifications Microsoft (ou en cours d’obtention), certifications Cisco (ou en cours d’obtention).
  • Solide connaissance technique en TI.
  • Compréhension globale des services, technologies et solutions TI. Une expérience avec SAP ou un autre ERP est un atout.
  • Expérience dans une industrie connexe (ciment, granulats, béton prêt à l’emploi) est un atout.
  • Expérience en administration de services Active Directory et Citrix.
  • Expérience avec G-Suite et AWS est un atout.
  • Expérience avec les applications ITSM/ITIL (ex. : ServiceNow).
  • Intérêt marqué pour les technologies matérielles et logicielles existantes et émergentes et les architectures TI.
  • Forte capacité à fournir des solutions efficaces et adaptées à des problèmes métier complexes.
  • Capacité à vulgariser les connaissances techniques.
  • Excellentes compétences en communication.
  • Compétences solides en documentation technique.
  • Bonnes capacités d’analyse et de résolution de problèmes.

Qualifications:

  • Must be fluent in French
  • Graduate degree or college diploma in Computer Science, Engineering or related discipline with an IT focus or adequate experience
  • 5 or more years in an IT role
  • Excellent English (written & spoken)
  • ITIL v3 Foundations, Microsoft Certifications (or working towards) Cisco Certifications (or working towards)
  • Strong technical knowledge of IT
  • Comprehensive understanding of IT services, technology and solutions
  • Experience in SAP or related ERP applications an asset
  • Experience in a related industry setting (cement, aggregate, ready-mix) an asset
  • Experience with administering Active Directory Domain Services and Citrix
  • Experience with G-Suite and AWS Management as an asset
  • Experience with ITSM/ITIL applications (ServiceNow)
  • Keen interest in existing and emerging hardware and software technologies and IT architectures
  • Strong competency in delivering efficient and effective solutions to diverse and complex business problems
  • Ability to translate technical knowledge into a more easily consumable format
  • Strong communication skills
  • Strong technical documentation skills
  • Strong analytical and troubleshooting skill
Responsibilities
  • Using a predefined resolution framework, develop and apply IT knowledge skills (e.g. troubleshooting) to resolve and respond to customer issues
  • Develop basic functional knowledge and documentation of IT systems (SAP ECC, SAP BW, Ariba, Command, LAN/WLAN, Account Management, Endpoints, Printing, Directory Management, Google Apps)
  • Actively engage in project assignments, including defining and leading project tasks and/or work packages
  • Demonstrate leadership skills in collaboration and knowledge
  • Act as a resolution escalation point for peers and customers
  • Maintain, monitor and administer related computing environments, including directories, systems software, applications software, and management tools
  • Provide support and assistance for plant process systems including Command, LDMS, PDH, WFMS, and others as required
  • Participate in the evaluation, design, and implementation of new systems that increase productivity or enhance overall business operations
  • Create technical documentation around new and established processes and procedures
  • Responsible for the management of asset inventory in compliance with defined asset management processes
  • Contribute to the ITSM Knowledge Base Participate in Global Team forums
  • Develop an enhanced understanding of IT processes and policies as defined by the Shared Service Center and how they affect our customers
  • Participate in training to continue to develop key functional and technical skills and improve business acumen
  • Lead customer training sessions on IT policies, directives, and processes and act as SME and Champion within the Business
  • Work with their team to resolve and communicate resolutions to customer inquiries, escalating issues as needed
  • Communicate frequently with Management, working to develop personal skills and abilities
  • Seek to continuously improve operations
  • Identify and suggest process and system enhancements
  • Perform at a level that assists in attaining overall and team-level performance measures and goals
  • Stay apprised of service center knowledge and industry best practices
  • Investigate and test new technologies related to the position
  • Collaborate with other Shared Service and Global teams to deliver excellence to customers by way of projects or issue resolution
  • Consistently meet assigned project deadlines in an agile and rapidly moving environment
  • Ensure compliance with all Health and Safety policies and initiatives outlined in the Health and Safety Manual
  • Participate in on-call rotation for after-hours emergencies

Qualifications:

  • Must be fluent in French
  • Graduate degree or college diploma in Computer Science, Engineering or related discipline with an IT focus or adequate experience
  • 5 or more years in an IT role
  • Excellent English (written & spoken)
  • ITIL v3 Foundations, Microsoft Certifications (or working towards) Cisco Certifications (or working towards)
  • Strong technical knowledge of IT
  • Comprehensive understanding of IT services, technology and solutions
  • Experience in SAP or related ERP applications an asset
  • Experience in a related industry setting (cement, aggregate, ready-mix) an asset
  • Experience with administering Active Directory Domain Services and Citrix
  • Experience with G-Suite and AWS Management as an asset
  • Experience with ITSM/ITIL applications (ServiceNow)
  • Keen interest in existing and emerging hardware and software technologies and IT architectures
  • Strong competency in delivering efficient and effective solutions to diverse and complex business problems
  • Ability to translate technical knowledge into a more easily consumable format
  • Strong communication skills
  • Strong technical documentation skills
  • Strong analytical and troubleshooting skills

Titre : Analyste des opérations ITSM
Type : Contrat de 2 mois (possibilité de prolongation)
Date de début souhaitée : Dès que possible
Lieu : Laval, QC – sur site
Horaire : Lundi au vendredi, heures à confirmer (prévoir 9h00 à 17h00)
Taux horaire : 35,00 $ (inc.)

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