Bilingual Lead Medical Assistant at Sunshine Enterprise USA LLC

Cicero, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

25.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Spanish, English, Medical Assistant, Team Leadership, Staff Training, Clinic Operations, Patient Flow Management, Electronic Health Records, Microsoft Office, Customer Service, Problem-solving, Inventory Management, Communication, Organizational Skills, Multitasking

Industry

Description

BILINGUAL LEAD MEDICAL ASSISTANT Location: Cicero, IL LEAD THE FRONTLINE OF PATIENT EXPERIENCE AT EPIC HEALTH At EPIC Health, we’re not just delivering care—we’re transforming how healthcare is experienced. As a Bilingual Lead Medical Assistant, you will play a key role in keeping clinic operations running smoothly while supporting staff performance and ensuring every patient receives exceptional care. This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys supporting teams, and takes pride in creating a welcoming and efficient clinic experience. ---------------------------------------- WHAT YOU’LL DO TEAM SUPPORT & TRAINING * Provide training and guidance to ensure staff follow EPIC standards for speed, accuracy, and patient care. * Serve as a role model by maintaining expertise in clinic policies, procedures, and multi-role responsibilities. * Assess team performance and help identify opportunities for improvement and professional growth. * Support leadership with performance reviews, coaching, and corrective action plans when necessary. CLINIC OPERATIONS & PATIENT FLOW * Help oversee day-to-day clinic operations to ensure efficient patient flow. * Monitor and maintain inventory of medical supplies and equipment. * Ensure the clinic environment remains clean, organized, and welcoming for patients and staff. * Assist in resolving operational issues quickly to keep clinic workflows running smoothly. PATIENT EXPERIENCE * Provide exceptional customer service and support to patients. * Address patient concerns promptly and professionally. * Communicate effectively with patients through in-person interactions, phone calls, email, and proper chart documentation. * Foster a positive and respectful experience for every patient who walks through the door. PERFORMANCE & ACCOUNTABILITY * Support clinic leadership in maintaining accountability for team performance and operational standards. * Encourage a culture focused on collaboration, continuous improvement, and high-quality care. ---------------------------------------- WHAT YOU BRING REQUIRED QUALIFICATIONS * Bilingual: Spanish / English required * Previous experience as a Medical Assistant, Medical Office Coordinator, Healthcare Administrator, or similar healthcare role * Strong interpersonal and communication skills * Experience using Electronic Health Records (EHR) and Microsoft Office * Excellent organizational and multitasking abilities * Strong problem-solving skills and attention to detail PREFERRED QUALIFICATIONS * 2+ years of experience in healthcare operations or leadership * Associate or Bachelor’s degree in Healthcare Administration, Business, or a related field ---------------------------------------- WHY JOIN EPIC HEALTH? At EPIC Health, we are committed to improving patient care while supporting the professional growth of our team members. WHAT WE OFFER * Career Growth Opportunities – Develop your leadership skills and advance your career * Mission-Driven Culture – Work with a team dedicated to improving patient lives * Collaborative Environment – Be part of a supportive and innovative healthcare organization ---------------------------------------- READY TO MAKE AN IMPACT? If you're ready to bring your leadership, organization, and passion for patient care to a fast-paced healthcare environment, we’d love to hear from you. Apply today and be part of the team transforming healthcare at EPIC Health. Learn more about us at www.epichs.org [http://www.epichs.org]

Responsibilities

The Lead Medical Assistant oversees daily clinic operations, manages patient flow, and ensures high standards of patient care. They are also responsible for training staff, monitoring performance, and maintaining clinic inventory and cleanliness.