Bilingual Legal Customer Support Administrator (MUST have at least an AA de at LEGACY CAPITAL SERVICES LLC

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

23.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Client Relationship Management, Case Management, Attention to Detail, Problem-Solving, Multi-Tasking, Critical Thinking, Software Learning

Industry

Legal Services

Description

Description Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures. Located near Downtown Summerlin, enjoy a modern 25,000 square foot high-tech building with spacious break rooms, adjustable rising desks, and ergonomic chairs for comfort and performance. Position Summary The Legal Administrator is the primary person responsible for ensuring client satisfaction through effective case management. This is a professional, “client comes first” position for anyone interested in pursuing a career in legal support. The role requires a high level of professionalism, courtesy, and appropriate attire. Qualified candidates are comfortable working with a high degree of attention to detail; experienced at problem solving; patient with clients; and extremely reliable. This role includes comprehensive training to support professional development and growth within the firm. Key Responsibilities Act as the face of the law firm, engaging with clients. Coordinate legal communications, including handling calls and responding to emails. Regularly communicate with clients to provide case reviews and update on their representation progress. Actively listen to client needs and identify solutions and provide reassurance to resolve client concerns. Analyze client files and accurately maintain sensitive client information and notate interactions. Act as a point of contact for resolving escalated issues. Maintain financial accounts by processing client adjustments as needed. Work closely with other departments as an advocate for the client. Requirements Qualifications A minimum of an associate’s degree required, bachelor’s or beyond preferred Strong and clear verbal and written communication skills to interact with clients effectively. Speak fluent English and Spanish. A caring and understanding of clients that need a helpful voice. Strong ability to multi-task and solve problems. Ability to learn new software programs. (On-going training provided) Exhibit a high degree of initiative, independence, and critical thinking. High level of accuracy, follow-up, and attention to detail. Skilled in written English and Spanish, including spelling, grammar, and punctuation. Experience in legal or similar field a plus. Core Competencies Client Relationship Management Case Management & Documentation Communication Skills Problem-Solving Attention to Detail Perks of Joining our Team Pay: $21 – $23/hour + Bilingual pay Comprehensive health coverage – medical, dental, and vision plans Health Savings Account Paid Time Off Life insurance Retirement savings program Opportunities for growth and advancement through internal promotion potential We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Responsibilities

The Legal Administrator is responsible for ensuring client satisfaction through effective case management and acts as the face of the law firm. This includes engaging with clients, coordinating communications, and resolving escalated issues.