Bilingual Loan Servicing Collections Specialist at Americor

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

23.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Loan Servicing, Collections, Inbound Calls, Outbound Calls, Email Communication, SMS Messaging, Online Chats, Customer Service, Performance Management, KPI Goal Achievement, Adherence To Guidelines, Issue Escalation Handling, Microsoft Office Proficiency, Google Suite Proficiency, Multi-tasking

Industry

Financial Services

Description

Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. As a Collections Specialist, you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. The Collections Agent will work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs to help prevent future delinquency, while working closely with and being supported by the Team Lead and Collections Supervisor. Compensation: $21.00-$23.00 per hour depending on experience plus bonus. Location: Remote - Must be located within the United States. Responsibilities: Improve overall portfolio health through the assistance of past-due clients. Maintain proper communications including, but not limited to: Inbound and Outbound Calls Inbound and Outbound Emails Servicing via SMS messaging and online chats Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics. Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor. Ensure adherence to the Loan Servicing guidelines. Professionally handle escalated customer service issues before passing off a customer. Perform other related duties as assigned. Requirements: Fluent in both English and Spanish. 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans. Call Center experience. Proficient with Microsoft Office and Google Suite. Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.) Outstanding verbal and written communication skills. Superior multi-tasking skills. Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team. Professional presentation and demeanor Education: High School diploma or equivalent required. Bachelor’s degree preferred. Company Benefits: Ongoing training and development Opportunity for career advancement Medical Dental Vision Company Paid Group Life / AD&D Insurance 7 Paid Holidays and 2 Floating Holiday Days to use at will Paid Time Off Flexible Spending/HSA Employee Assistance Program (EAP) 401(k) match Referral Program Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation. Note to Agencies: Americor Funding Inc. has an internal recruiting department and may, at times, supplement that capability with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are directed not to contact Americor Funding Inc. employees directly to present candidates. It is the Company’s policy that all candidates must be presented to hiring managers exclusively by the internal recruiting team or other authorized personnel. Any unsolicited resumes sent to Americor Funding Inc. by an Agency—including those sent to any Company mailing address, fax, email, employee, or the resume database—will be considered the property of the Company. Americor Funding Inc. will not pay a fee for any placement resulting from an unsolicited resume. Any candidate for whom an Agency submits an unsolicited resume will be deemed referred at no cost to the Company. Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Responsibilities

The specialist will manage daily communications and servicing for past-due accounts via inbound and outbound channels, focusing on resolving delinquency by establishing payment plans and facilitating hardship assistance enrollment. This role requires maintaining professional customer relationships while adhering strictly to loan servicing guidelines and achieving set performance goals.