The Medical Receptionist is responsible for many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Always exhibits professionalism while answering inquiries and providing information to the public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional customer service and phone etiquette, and demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of computer and relevant software applications
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
• High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
• Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Ability to maintain effective and organized systems to ensure timely patient flow
• Must be able to multi-task while on the job
• Must be task-oriented and have organizational skills
• Excellent, polished patient interaction skills. Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Ability to travel between facilities if necessary
• Uses downtime efficiently, aware of team members workload and constantly helps and responds positively to requests for assistance from other team members

EDUCATION AND EXPERIENCE:

• High School diploma or GED
• One (1) year of experience with customer service
• Valid Texas Driver’s License

• Greets patients as they arrive at the facility and provide them with appropriate information
• Assists patients to complete all necessary forms and documentation
• Ensures completeness and accuracy of patients’ forms and logs all demographics in EMR system
• Updates patients’ information into database
• Moves patients through appointments as scheduled and keeps patient appointments on schedule by notifying provider of patient’s arrival
• Responds and comply to requests for information including sending faxes and e-mails
• Answers telephone, deals with inquiries, directs calls and messages to appropriate medical office staff and transfers calls as required.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information, recording and collecting patient charges
• Keeps patients’ family’s informed of patient status
• Calls patients and remind them of their appointments, schedule and reschedule patients’ appointments, and updates appointment calendars
• Creates and labels appropriate charts for patient’s, manage filing and record keeping activities, and reports statistics as required
• Coordinates mail flow in and out of office, maintains stock of forms and office supplies
• Ensures reception area is well maintained, neat and clean, including the magazines
• Follows all safety rules on the job, reports all accidents promptly and corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
• Adheres to the company standards of business conduct
• Supports medical staff by completing administrative requirements as assigned.
• Performs other duties as assigned