Bilingual Medical Receptionist (Spanish-English) at Winning Assistants

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

7.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Medical Receptionist, Spanish, English, Scheduling, Patient Intake, Insurance Verification, EHR Systems, Athena EHR, VoIP Systems, Call Management, HIPAA Compliance, Customer Service, Data Entry, Professional Communication

Industry

Staffing and Recruiting

Description

Job Title: Bilingual Medical Receptionist (Spanish-English) Employment Type: Full-Time Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week) Salary: $5 – $7/hour (based on experience) Location: Remote (Latin America) We are seeking a Bilingual Medical Receptionist (Spanish-English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment. In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication. Responsibilities Handle inbound and outbound patient calls with professionalism and empathy Schedule, confirm, and reschedule appointments to maximize provider availability Conduct patient intake, including demographics and insurance information Verify insurance eligibility and assist with basic billing-related questions Perform timely follow-ups, including lab result callbacks and appointment reminders Maintain accurate and up-to-date patient records in the EHR system Respond to patient inquiries and provide general front desk support Prioritize urgent and appointment-related calls effectively Fluent in Spanish and English (required) Experience in a medical receptionist, healthcare support, or high-volume call environment Hands-on experience with Athena EHR (non-negotiable) Strong phone presence with clear, professional, and patient-friendly communication Solid understanding of insurance verification and healthcare workflows Ability to multitask, prioritize, and manage multiple calls efficiently Highly reliable, responsive, and engaged during working hours Detail-oriented with a strong commitment to patient care Tools & Systems Athena EHR VoIP system (Ooma or similar) Insurance portals (e.g., Aetna, BCBS, and others) KPIs High call answer rate with minimal missed calls Fast response time to appointment requests High schedule utilization (well-filled provider calendars) Timely completion of callbacks and follow-ups Accuracy in patient data entry and insurance verification Basic Requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical Requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Responsibilities

The Bilingual Medical Receptionist will serve as the primary contact for patients, managing professional inbound and outbound calls, scheduling, confirming appointments, and handling patient intake including demographics and insurance information. Key duties also involve verifying insurance eligibility, assisting with basic billing questions, performing follow-ups, and maintaining accurate patient records within the EHR system.