QUALIFICATIONS

• Post-secondary training and/or experience in office management, medical secretarial or a related program.
• Two years’ experience in office administration; Health/Social Services experience an asset
• Exceptional communication and customer service skills, including telephone etiquette, cultural awareness and ability to work with complex patients.
• Highly collaborative. Strong team-based interpersonal skills, ability to share work and respond with agility to competing demands and tasks.
• Ability to diffuse anxiety and conflict and handle heated situations with common sense.
• Compassionate, strengths-based approach to working with marginalized populations.
• Highly productive. Able to handle large workloads and move through them.
• Strong ability to multitask, prioritize and manage time. Flexible, adaptable and able to anticipate problems and address them before they become issues.
• Independent and able to take initiative as well as direction. Uses good judgment and escalates issues where necessary.
• Able to build strong relationships with health care providers by learning their working style and grasping what is required to do the administrative tasks independently.
• General knowledge of medical terminology and an understanding of client confidentiality and privacy concerns.
• Proficiency in Word, spreadsheets, databases, electronic mail and data entry.
• Ability to learn and function in an EMR, ideally PS Suites.
• Ability to work in English and French, Somali and/or Arabic is an asset
• Proficiency in word processing (min. 50 wpm), data entry, electronic scheduling, records management, and electronic medical systems.
• Excellent communication and interpersonal skills, including conflict resolution and problem-solving.
• Proven teamwork skills.
  Salary range: $40,349.40 - $48,048.00 plus a comprehensive benefits package including HOOPP, general paid leaves and professional development opportunities.
  At SEOCHC, we are committed to diversity, equity and inclusion. We welcome applicants with diverse gender identities, sexual orientations, disabilities, and/or ethno-racial status that reflect the broad community we serve.
  Please submit your resumé and cover letter stating how your qualifications match the job requirements, no later than September 19, 2025, to: Human Resources Officer, South-East Ottawa CHC
  For more information on our Centre, visit www.seochc.on.ca.
  Thank you for your interest. Only candidates selected for an interview will be contacted. The Centre is committed to employment equity.
  SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Please refer the Job description for details