Manulife is looking for a Medical Tele-Interviewer to join our individual insurance segment of the business!
In this role, you will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered. You will conduct in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance).
This is a work from home opportunity with rotating shifts Monday to Friday between the hours of 9am - 8pm depending on your time zone. We are open to candidates located in any Canadian province.

REQUIRED QUALIFICATIONS:

• 1-2 years of medical knowledge, terminology, or experience is required.
• 1-2 years of experience in a customer-facing/customer service role,
• Experience working with a high degree of accuracy in a fast-paced environment while under time constraints.
• Excellent spelling, grammar, and written communication skills.
• Excellent verbal communication and active listening skills.
• Highly motivated and able to work independently or with minimal supervision.

PREFERRED QUALIFICATIONS

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Conducts tele-interview calls regarding lifestyle and medical questions pertaining to their insurance applications. Conducts call backs as necessary.
• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information.
• Demonstrates exceptional attention to detail and active listening skills.
• Manages workload efficiently with the use of excellent organization and time-management skills.
• Respects the confidentiality of sensitive and private information.
• Addresses customers’ concerns in a professional and knowledgeable manner.