Bilingual Medical Virtual Assistant (Spanish/English) at Winning Assistants

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

7.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Service, Healthcare Experience, Sales CRM Management, Organizational Skills, Time Management, Cultural Competence, Patient Communication, Administrative Support, Scheduling, Follow-Up Management, Proactive Approach, Detail-Oriented, Independent Work, VoIP Systems, Patient Intake

Industry

Staffing and Recruiting

Description

Job Title: Bilingual Virtual Front Desk Receptionist / Admin Assistant / Sales CRM Coordinator (Healthcare) Position type: Full-Time (40+ hours/week) Work hours: Primary: Monday–Friday, 8:30 AM – 5:30 PM EST / Lunch: 1-hour unpaid break / Note: Occasional Sunday availability may be required as needed Work days: Monday–Friday (Primary) / Closed: Saturdays / Occasional Sunday availability may be required as needed Salary: $5–$7 USD per hour, depending on experience Job code: [JA-GoDrip] Workplace: Remote Preferred Candidate Location: Latin America and the Philippines (Philippines-based candidates accepted only if fluent in Spanish) About The Role We are seeking a highly reliable, bilingual (Spanish/English) Virtual Assistant with healthcare experience to support front desk operations, patient communication, CRM follow-ups, and administrative workflows. This role combines virtual receptionist duties, patient outreach, CRM coordination, and administrative support. This is not a heavy sales role. The focus is on client engagement, follow-ups, relationship management, and patient-facing communication. The ideal candidate is organized, proactive, culturally competent, and able to ramp quickly with minimal hand-holding. The client is highly motivated to delegate and scale, with potential for expanded responsibilities (executive assistant-style support) as trust is built. Scope of Work/ResponsibilitiesSales CRM Management & Client Engagement Manage and update the Sales CRM (including IntakeQ) Track leads and ensure timely follow-ups Re-engage existing clients and inactive leads Maintain accurate client and patient records Support light partnership prospecting and outreach Customer Service & Patient Communication Answer inbound phone calls using RingRx VoIP Respond promptly and professionally to patient inquiries Schedule and coordinate patient appointments Communicate clearly and compassionately with Spanish-speaking patients Ensure a professional, patient-focused phone presence Administrative & Backend Support Handle backend operational tasks related to scheduling and intake Coordinate appointments and calendars Perform general administrative duties to support daily operations Provide day-to-day support as needed Potential executive assistant-style support as responsibilities grow Additional Responsibilities Patient follow-ups and outreach Calendar management General administrative support Assist with prospecting for new partnerships Support business scaling initiatives Non-Negotiable Requirements Fluent in BOTH Spanish and English (spoken and written) This is mandatory due to a predominantly Hispanic patient base Healthcare experience is REQUIRED Candidates without medical or healthcare exposure will not be considered Ability to work full-time Eastern Time hours consistently Strong patient-facing communication skills Professional and confident phone presence Full-time availability only (part-time candidates will not be accepted) Strongly Preferred Qualifications Background in healthcare operations Medical Assistant experience (major advantage) HIPAA trained or willing/able to be trained Experience supporting medical or healthcare practices Familiarity with patient intake, scheduling, and follow-ups Core Skill Set Excellent customer service and patient-facing communication Sales CRM and follow-up management experience Strong organizational and time management skills Comfortable working independently in a remote setting Cultural competence when communicating with Spanish-speaking populations Reliable, detail-oriented, and proactive Tools & Systems CRM: IntakeQ Phone System: RingRx VoIP Basic requirements Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Responsibilities

The role involves managing front desk operations, patient communication, CRM follow-ups, and administrative workflows. The focus is on client engagement and relationship management rather than heavy sales.