Bilingual Member Services Representative at Teksystems Global Services LLC

, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

21.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Cantonese, Fluency in Mandarin, Fluency in Vietnamese, Fluency in Korean, Fluency in Spanish, Customer Service, Healthcare Knowledge, Empathy, Professionalism, Administrative Tasks, Database Management, Call Handling, Communication Skills, Problem Solving, Team Collaboration, Time Management

Industry

IT Services and IT Consulting

Description

Now Hiring: Bilingual Member Services Advocate Remote – Must reside in CA, NM, NV, TX, or AZ Are you fluent in Cantonese, Mandarin, Vietnamese, Korean, or Spanish and passionate about helping others? Join our team as a Member Services Advocate and be the voice of support for members during the Annual Enrollment Period! As a trusted point of contact, you’ll assist members with questions about benefits, eligibility, claims, and more—delivering exceptional service with empathy and professionalism. What You’ll Do: Provide language interpretation for incoming calls (Cantonese, Mandarin, Vietnamese, Korean, or Spanish). Support members with inquiries about their health plan and services. Perform light administrative tasks during downtime—database cleanup, ad hoc projects, and occasional outbound calls. Receive full training on systems, call handling, and admin duties. What You Bring: Fluency in Cantonese, Mandarin, Vietnamese, Korean, or Spanish At least 2 years of customer service experience—healthcare, medical/dental office, or hospitality preferred. A genuine desire to help others and a calm, professional demeanor. Schedule: Core Hours: Monday–Friday, 8:00 AM – 4:30 PM PST Work Schedule: Shifts will vary within our business hours of 6:00 AM – 6:00 PM PST. Weekend rotation and some holiday coverage will be required. Where You’ll Work: Remote from one of the following states: California, New Mexico, Nevada, Texas, or Arizona Why You’ll Love It Here: Be part of a mission-driven team dedicated to keeping seniors healthy and independent. Work with passionate professionals who are recognized and rewarded for their expertise. Enjoy a supportive environment with the tools and training you need to succeed. #westpriority25 Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

Assist members with questions about benefits, eligibility, claims, and more. Provide language interpretation for incoming calls and support members with inquiries about their health plan and services.