BILINGUAL MEMBERSHIP RECORDS OFFICER at ONT.COLLEGE OF TEACHERS

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

98891.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervision, Policy interpretation, Quality control, Staff training, Performance management, Records management, Bilingualism, Credential assessment, Project management, Regulatory compliance, Decision making, Communication, Mentoring, Coaching

Industry

Public Safety

Description

Posting 26-27 Bilingual Membership Records Officer Membership Records Unit, Membership Services Department Limited term appointment – up to 6 months Category 6 – Hiring Range $88,806 - $98,891 New vacancy: one position The Bilingual Membership Records Officer (MRO) is responsible for leading a team that reviews academic and professional documents to support teacher certification applications and member records. This role involves interpreting policies and procedures, analyzing and planning operational requirements and ensuring efficient and effective execution of the unit's activities. The MRO supervises Membership Records Assistants, manages quality control, develops training programs and ensures compliance with records management standards. French language proficiency testing may be administered in the recruitment process. Responsibilities: Leadership and Supervision * Assign work, monitor task volumes, and conduct quality control checks to ensure quality management in accordance with Membership Records documentation and/or evaluation procedures, general records management standards and College standards * Contribute to the establishment of unit priorities in alignment with the College’s strategic plan and operational objectives * Provide supervision and direction for Membership Records Assistants in the creation and maintenance of applicant and member files * Guide employee performance through goal setting, providing regular and ongoing feedback, and conducting periodic and annual reviews; escalate issues and concerns to management where appropriate * Review the day-to-day activities of the unit to ensure full coverage of duties and responsibilities and assign/schedule staff as appropriate. * Liaise with Senior Evaluators, Client Services Officers and Quality Assurance Specialists to address anomaly cases. Policy & Procedure Interpretation * Understand, apply and contribute to the interpretation of provincial legislation, regulations, by-laws and College policies and procedures related to the assessment of member and applicant records including legislation regarding collection and retention of information, alternative documentation, fair registration and privacy regulation * Oversee quality control and case reviews for appeal packages, draft technically accurate College submissions, assess new documentation for impact on evaluations, and collaborate with the Membership Services Policy Analyst on case management and reporting. * Investigate, analyze and provide decisions and/or recommendations with supporting rationale for issue resolution * Contribute to department policy and procedure development * Provide guidance, information and presentations to applicants, members, faculties, school boards and other stakeholders regarding regulations and College policy and practices. Training and Development * Plan, develop, and implement ongoing training programs and resources required by unit staff for all aspects of their role * Motivate and oversee the Membership Records Assistants team through staff training, performance evaluation, coaching, mentoring, and development and implementation of performance improvement plans. Records Management * Monitor research in best practices and strategies to obtain international educational credentials * Ensure compliance with legislation regarding collection and retention of information, alternative documentation, fair registration, and privacy regulation * Perform other duties as assigned. Qualifications, Skills, and Experience: * Postsecondary education required. An undergraduate degree is preferred or a combination of training, education and experience * A minimum of one year of previous relevant experience in leadership, policy, process development and/or project management * Previous experience within a regulatory, academic or credential assessment setting preferred * Bilingualism (English and French oral, written and comprehension) required * Operational oversight skills, including managing team workflows, assigning tasks, monitoring volumes, conducting quality control, and supervising staff performance through evaluations and performance improvement plans * Ability to mentor and coach team members, providing constructive feedback and development planning to build capacity and support continuous learning * Ability to understand, apply and contribute to the interpretation of provincial legislation, organizational by-laws, and internal policies particularly those related to credential documentation, privacy, fair registration, and information retention * Ability to make consistent, high-quality, evidence-based decisions and recommendations aligned with regulatory frameworks and organizational policies * Bilingual written and oral communication skills (French and English), to deliver presentations, provide guidance on organizational policies and practices, summarize complex cases, draft appeal submissions, and contribute to policy and procedure development * Ability to plan, develop and deliver training programs and resources to support staff development and operational effectiveness * Knowledge of international academic and professional documentation standards and best practices in receiving and validating credential documentation To apply, please submit your cover letter and resume through our application portal [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=108450a1-fa83-41bf-a7d1-030ba77254bd&ccId=19000101_000001&type=MP⟨=en_CA]no later than May 4, 2026. We use Artificial Intelligence (AI) screening to sort applications. Trained staff review applications before decisions are made. The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays. Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Responsibilities

The Membership Records Officer leads a team in reviewing academic and professional documents to support teacher certification applications. This role involves supervising staff, ensuring quality control, and interpreting provincial legislation and organizational policies.