TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
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Bilingual Mental Health Coordinator - Workplace Support Programs
Montreal, Remote
Temporary, Full Time
Our team and what we’ll accomplish together:
At TELUS Health we’re committed to building the healthiest workplaces on the planet, that’s why we offer organizations our Workplace Support Programs (WSP) as part of our range of services. The WSP team supports employers who wish to help employees facing specific challenges that may include substance use, mental health or behavioral issues. This team is truly committed to providing efficient and high-quality service, aiming to make a positive impact on our clients’ lives.
What you’ll do:
As part of the WSP administrative team, you will manage the cases from when the referral comes in to case closure. You will be the contact person for the referring agent (manager, employer, HR), the employee and the mental health professional.
You will be in the front row to ensure the smooth running of the service and help achieve the best possible results for the client.

How you will make an impact

• After receiving the referral, you will schedule the client in to meet with one of our WSP clinicians, following direction from the Clinical;
• You will contact the client to initiate the service, book initial appointment;
• You will ensure that necessary documents are obtained from referring agent, client and the resource to document cases and meet tight timelines;
• You will keep the referring agent informed about the progress of the service in conjunction with the Clinical Supervisor;
• You will assist the professional network with all WSP administrative and procedural concerns;

What you bring:

• Bachelor’s degree in Social Work, Psychology or a mental health related field OR equivalent combination of education and experience is an asset;
• You are fully bilingual in French and English (oral and written);
• You possess at least two years of experience as a coordinator or in an administrative position;
• You have customer service experience and can demonstrate empathy;
• Experience interacting with a vulnerable population is an asset;
• You have the ability to communicate professionally and effectively with internal and external stakeholders, verbally and through email;
• You are a highly reliable achiever who has strong organizational skills and pays attention to detail;
• You have excellent computer skills and are very familiar with all Microsoft 365 software applications;
• You are comfortable in a fast paced environment where interruptions are frequent;
• You are a team player who values collaboration with others;
• You are available to work from 11am to 7pm, Eastern time (or 8am to 4pm Pacific time).

Note for Quebec candidates: knowledge of English is required for this position because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

Please refer the Job description for details