The AdminAdvantage team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.
As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits us, and you will be part of a team that delivers outstanding results to those clients and our members.
In this role, you will be responsible for the overall AdminAdvantage Benefits Member data management, maintenance, and integrity by providing system expertise and performing system process administration to support the set-up of new AdminAdvantage clients and the ongoing plan administration of existing clients.

REQUIRED QUALIFICATIONS:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Advanced knowledge of Microsoft Excel and SQL, including Power Apps.
• Proven experience in data analysis and member management.

PREFERRED QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Strong negotiation and influencing skills.
• Ability to manage multiple priorities and projects effectively.
• Experience with Group Benefits and Benefits Administration is an asset.
• Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset.
• Ability to work in a fast-paced, changing environment and adapt to new challenges.
• Strong problem-solving skills and attention to detail.
• Ability to build successful relationships with coworkers and clients.
• Infectiously positive personality with a drive to succeed and dedication to quality service.
• Stellar customer service skills and integrity.
• Exceptional time management and organizational skills.
• Ability to take initiative and demonstrate good judgment.
• Solid collaboration skills with the ability to work autonomously.