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Bilingual Operations Support (After-hours) at RJ Logistics
, Nuevo León, Mexico -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual, Operations Support, Customer Service, Problem-Solving, Communication, Interpersonal Skills, Microsoft Suites, Time Management, Logistics, Cross-Border Operations

Industry

Logistics;Transportation;Supply Chain and Storage

Description
Description We are seeking a dedicated and detail-oriented Bilingual Operations Support Specialist to join our team during after-hours shift (1430-2400). This role offers an excellent opportunity to contribute to our operational efficiency while providing exceptional support to our clients and internal teams. If you are fluent in both English and Spanish, possess strong problem-solving skills, and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities Provide after-hours operational support to clients and internal teams via phone, email, or chat Assist with troubleshooting and resolving operational issues promptly and effectively Monitor and manage system alerts, escalations, and incident reports during designated shifts Document and track support activities, ensuring accurate and timely updates Collaborate with cross-functional teams to ensure seamless service delivery Maintain a high level of professionalism and customer service in all interactions Follow established procedures and protocols to ensure compliance and quality standards Join our innovative team and enjoy a collaborative work environment that values growth, diversity, and excellence. We offer competitive compensation, opportunities for professional development, and a supportive culture committed to your success. Requirements Knowledge, Skills, Abilities Must be fluent in English and Spanish, both written and spoken Previous experience in operations support, customer service, or a related field preferred Strong communication and interpersonal skills Excellent computer skills, including Microsoft Suites Ability to work independently and manage time effectively during after-hours shifts Problem-solving skills and the ability to think quickly under pressure Flexibility to work during evenings, nights, weekends, or holidays as needed Prior experience in logistics and familiarity with cross-border operations, preferred
Responsibilities
Provide after-hours operational support to clients and internal teams while troubleshooting and resolving operational issues. Monitor system alerts and collaborate with cross-functional teams to ensure seamless service delivery.