COMPANY INFORMATION

Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization.

JOB DESCRIPTION

Reporting to the Customer Care Manager, the Bilingual Order Entry/ Logistics Clerk is part of a team that is responsible for the entry, fulfillment and invoicing of all equipment sales orders. You have experience with order entry and fulfillment along with inventory and freight logistics co-ordination. You possess excellent verbal, written and interpersonal communication skills and enjoy being part of a team. You have a customer focused mind-set, strong analytical, problem solving and decision making skills and have a high level of integrity and work ethic. You must be proficient with MS Office and have experience with ERP systems.

REQUIREMENTS:

• Fluent in both English and French required
• Post Secondary Education in Supply Chain Management or Logistics preferred
• Minimum of 3 years experience working in Customer Service and order management.
• Proficient in Microsoft Office applications (word, power point) intermediate to advanced Excel knowledge

• Handle all dealer and National account orders
• Verify orders for accuracy, track orders appropriately
• Enter orders, coordinate with scheduler in the USA, ship orders in a timely manner
• Coordinate transportation mode and routings
• Determine product availability
• Handle changes to existing orders in house as requested by dealer or sales representatives
• Obtain new device and ID codes for new products
• Receive, process, investigate and resolve all incoming inquiries from dealers, sales representatives and end users of our products (product inquiries, pricing, availability etc.)
• Work with all necessary divisions and departments to gather information necessary to resolve customer requests
• Send leads to appropriate dealer and follow up to make sure leads are handled in a timely manner
• Handle electronic transfer of shipments from USA
• Manual entry of Folio for outside sourced units
• Invoice all in house orders with complete shipping information recorded
• Handle adjustments for items returned, price corrections, discounts and dealer sales program
• Handle transfers, returns and movements of inventory between locations
• Prepare quote for sales representatives