Bilingual Outreach Coordinator at NORTHERN ILLINOIS FOOD BANK

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

22.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Food Safety, Communication, Adaptability, Warehouse Equipment Certification

Industry

Non-profit Organizations

Description

Job Details Job Location: Rockford, IL 61109 Position Type: Full Time Salary Range: $20.00 - $22.00 Hourly Who We Are: Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork. Our Commitment to Diversity, Equity, and Inclusion: Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world. The Opportunity: Northern Illinois Food Bank seeks an extraordinarily motivated candidate to join our team as a Bilingual Outreach Coordinator. This role is responsible for providing a high-quality customer service experience for Neighbors participating in My Pantry Express (MPX) and the Neighborhood Market in Rockford, IL. The coordinator will support the distribution and pick-up/delivery experience of MPX and help maximize the distribution of food and other products at the Neighborhood Market in accordance with established policies and procedures. This Full-Time position is based out of our Northwest Center (Rockford) location. Duties and Responsibilities: • Assist in set-up and clean-up of designated My Pantry Express and Neighborhood Market distributions. • Maintain integrity of food distributed according to food safety standards and practices. • Uphold a warm and friendly interaction with volunteers and program customers. • Inform and notify any incidents to Senior Program Manager. • Respond to questions from MPX and WCM volunteers and customers about the program. • Perform other related duties and/or responsibilities as assigned or required. Why Join Us: Make a Difference: Every role at Northern Illinois Food Bank directly impacts the lives of those we serve. Flexible Work Environment: We value work-life balance. Comprehensive Benefits: Enjoy medical, dental, vision, retirement plans, paid time off, and more. This starting range for this position is $20.00/hr - $22.00/hr, based on skills and experience. Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training. Inclusive Culture: Join a diverse, collaborative team that values equity and belonging. How to Apply: Are you ready to make a difference? Apply online at https://solvehungertoday.org/about/join-our-team/. Please submit your resume and a brief cover letter that highlights your passion for our mission and your relevant skills. Northern Illinois Food Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply. Qualifications Who You Are: • Bilingual in English and Spanish required • Excellent customer service, including in-person, phone, and email communication • Ability to work well under pressure • Certification in operating warehouse equipment or willing to become certified • Must be open and adaptive to change • Must be willing to travel weekly to multiple distribution sites

Responsibilities

The Bilingual Outreach Coordinator will provide high-quality customer service for Neighbors participating in My Pantry Express and the Neighborhood Market. They will assist in the distribution and ensure compliance with food safety standards.