JOB SUMMARY

Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area’s Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district’s requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.

EDUCATION AND EXPERIENCE

• Bachelor’s degree (or high school diploma/GED with 4 years of relevant experience)
• 3 years of relevant B2B sales management experience + 3 years direct B2B sales experience

SKILLS & COMPETENCIES

• Bilingual (French and English) — mandatory due to interprovincial communications
• General competencies:
• Build Relationships
• Communicate With Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Leadership/Coaching
• Initiate Action
• Influence and Negotiate
• Leverage Diversity
• Manage Work/Time
• Plan and Organize
  Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match

Application question(s):

• Do you have 3 years in B2B Sales management experience?

Education:

• Bachelor’s Degree (preferred)

Language:

• Fluent French and English (spoken and written) (required)

Work Location: Hybrid remote in Montréal, QC H1J 1L

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the Area’s proactive account retention program and assigns retention responsibility to the appropriate account managers.
• Maintains and reinforces the corporate retention strategy and design with the Retention Team.
• Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
• Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.
• Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.
• Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
• Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies including meeting price increase goals.
• Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.
• Analyzes lost business trends and recommends corrective actions.
• Provides expert industry knowledge and interpretation of regulations to retention team and customers.
• Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
• Interviews and recruits qualified candidates for retention positions

SUPERVISORY RESPONSIBILITIES

• Education: Bachelor’s degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 5 years of business-to-business sales
• Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).