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Bilingual Patient Accounts Specialist at Athena Medical Management LLC

Foley, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

18.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Call Handling, Data Entry, Billing, Insurance Verification, Healthcare Administration, Conflict Resolution, Payment Processing, Scheduling Software, Verbal Communication, Administrative Support

Industry

Outpatient Care Centers

Description

Description RESPONSIBILITIES Take patient calls and provide accurate, satisfactory answers to their queries and concerns Collaborate with other departments to resolve customer complaints while providing the highest level of customer service Identify calls that needs to be escalated to the Patient Accounts Manager Process a high-volume call load, both inbound and outbound, in a timely manner Answer telephone promptly and politely Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions Maintain a detailed call log Process patient payments; set up payment arrangements when necessary Provide ledger to patients when requested Meet and exceed personal and department objectives and metrics Provide full cycle administrative support to Patient Accounts Manager Requirements MINIMUM REQUIREMENTS - Must be bilingual High school diploma Exceptional verbal communication skills Exceptional personal communication skills and ability to explain some medical information Ability to master the software used for scheduling Proficient data entry skills Billing and Insurance experience in a healthcare setting is required

Responsibilities

The specialist will manage high-volume inbound and outbound patient calls to resolve queries, process payments, and provide administrative support. They are responsible for maintaining detailed call logs and collaborating with other departments to ensure high-quality customer service.