Bilingual Patient Advocate at Momentum Spine and Joint

Mesquite, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Patient Advocacy, Appointment Scheduling, Customer Service, MS Office, Record Keeping, Professional Communication, Phone Etiquette, Administrative Procedures, Pre-authorization Verification

Industry

Medical Practices

Description

Momentum Spine and Joint is looking for a Bilingual Patient Advocate to join our team! SUMMARY: The Patient Advocate is responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, scheduling appointments, and follows up to ensure issues have been resolved for specific accounts. ESSENTIAL FUNCTIONS: * Collect new patient referrals and updates corresponding referral log * Confirm pre-authorization for treatment from appropriate parties * Report statistics as required, manage filing and record keeping activities * Update daily log and calendar for all patient office visits * Schedule and/or reschedules patient’s consultation with the appropriate provider * Determine appropriate referral, office clinic location(s) for patient’s being referred out, communicate with appropriate staff to ensure patient is schedule timely * Notify providers and third parties concerning no show and/or noncompliant patient’s * Verify case status concerning patient’s treatment and follow-up with appropriate law firm, as necessary * Respond promptly and professionally to emails and inquiries regarding patient issues and discrepancies * Address and fulfill requests for information received via faxes, emails, and text messages * Perform other duties as assigned KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology * Proficient in MS Office (Word, Excel, Outlook) * Strong attention to detail * Ability to communicate professionally with patients, clients, and guests * Exceptional customer service and phone etiquette EDUCATION AND EXPERIENCE: * High School diploma or GED * One (1) year customer service experience For more information, please visit our website: momentumspine.com Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is YOU! Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Employment for this position is contingent upon the successful completion of a background check and drug screening.

Responsibilities

The Patient Advocate is responsible for resolving patient inquiries, scheduling appointments, and facilitating satisfactory resolutions for specific accounts. They also manage referral logs, verify pre-authorizations, and maintain daily office calendars.