Bilingual Patient Appointment Coordinator at Athena Medical Management LLC

Cumming, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingualism, Spanish Fluency, Customer Service, Data Entry, Patient Scheduling, Medical Terminology, HIPAA Compliance, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Infinitt EMR, Call Center Operations, Patient Coordination, Translation, Administrative Support

Industry

Outpatient Care Centers

Description

Description Be the calm, bilingual voice that guides patients to life-saving breast imaging — M-F, daytime only. Women's Imaging Specialists is hiring a full-time Bilingual Patient Appointment Coordinator for our Cumming, GA, Scheduling Department. We’re an elite women’s imaging organization with 18 locations and counting across GA & AL, focused exclusively on 3D mammography, breast ultrasound, and bone density. If you’re fluent in English + Spanish, love helping people, and want M-F balance with purpose — join the team where “our passion runs pink.” Why Coordinators choose WIS: • Outpatient, M-F only - Daytime shifts. FREE of weekends, nights, or holidays • Work/Life balance is real - Beautiful Cumming center designed for patients and staff • Benefits start day 61: Medical, dental, vision + PTO | 401k match up to 4% after 6 months • Make an impact - You’re the first step in early detection. 40-50 patients per day count on you What you’ll do: • Handle high-volume inbound calls - Answer 40-50 calls/day from patients with empathy, verify info, and schedule all routine + diagnostic imaging exams • Own accurate data entry - Schedule in Infinitt + Doctor Connect, update insurance, notate special instructions, and document every call in the patient chart • Coordinate across 18+ sites - Understand custom scheduling requirements for each location and match patients to the right center • Support Spanish-speaking patients - Check Spanish voicemail, return calls, and translate for Billing when needed • Maintain patient flow - Call Worklist/Reschedule/No-Show patients during downtime to keep sites full and reduce delays in care • Train new team members - Have new schedulers shadow you for 1-2 days, then switch roles as they learn What you bring: • Required: Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus) • Required: Exceptional customer service, positive attitude, and genuine love of people • Required: Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols • Required: Proven attendance/punctuality + ability to work independently in a fast-paced environment • Required: Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR • Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center • Preferred: Radiology/medical terminology, prior scheduling software, HIPAA knowledge Job Details Type: Full-time, in person Schedule: Monday-Friday, daytime shifts | No weekends/holidays/on-call Location: Cumming, GA Women's Imaging Specialists is a proud Equal Opportunity Employer. We celebrate diversity and participate in E-Verify. Pre-employment drug screening and background checks required. Requirements • Required: Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus) • Required: Exceptional customer service, positive attitude, and genuine love of people • Required: Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols • Required: Proven attendance/punctuality + ability to work independently in a fast-paced environment • Required: Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR • Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center • Preferred: Radiology/medical terminology, prior scheduling software, HIPAA knowledge

Responsibilities

Manage high-volume inbound calls to schedule routine and diagnostic breast imaging exams while maintaining accurate patient records. Coordinate patient flow across multiple sites and provide translation support for Spanish-speaking patients.