Bilingual Patient Coordinator - (English/Spanish ) at St Francis House NWA Inc

Springdale, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual English/Spanish, Customer Service, Electronic Medical Records (EMR), Payment Processing, Patient Scheduling, Microsoft Office, HIPAA Compliance, Interpersonal Communication, Medical Front Office Operations

Industry

Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong. Job Summary We are seeking a front desk Patient Coordinator for our Primary & Specialty Care location in Springdale, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's need are met in an effective positive way. The is a full-time position with the schedule of Monday - Friday 8:00 AM - 5:00 PM. Bilingual speaking ability of English & Spanish is required. Responsibilities * Provides exceptional customer service during all aspects of a patient visit to Community Clinic * Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients. * Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily. * Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries. * Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines. * Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times. * Keeps management team informed of all activities and on goings in the medical clinic. * Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECK, HRSA, NCQA PCMH and OSHA. Knowledge and critical skills * Ability to perform cash, check and credit card payment transactions with accuracy. * Ability to work and function independently and within a team. * Strong interpersonal skills and the ability to work effectively with people of all backgrounds. * Knowledge of computer software such as Microsoft Office Software. * Ability to train, guide and monitor staff and new staff, act as a liaison for manager and assist with scheduling and coverage. * Communication: Excellent verbal and written communication skills for interacting with patients, families and medical staff, Required Qualifications * High school diploma or equivalent required. * Strong interpersonal skills and the ability to work effectively with people of all backgrounds required. * Customer service experience required * Bilingual (Spanish & English) preferred. Preferred Qualifications * 1 year medical front office experience preferred. * 1 year customer service experience preferred. Why Join Community Clinic? * Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! * Excellent Benefits Package including: * Health, Vision, Dental and Life Insurance * 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!) * Paid Time Off and 10 Annual Paid Holidays * Employee Discounts for Care Monda - Friday 8:00 AM - 5:00 PM 40 - Hours

Responsibilities

The Patient Coordinator serves as the first point of contact, providing customer service and managing patient check-ins. Key duties include updating electronic medical records, collecting payments, and scheduling appointments according to provider guidelines.