Bilingual Patient Scheduling & Aesthetic Sales Support at Winning Assistants

, , Ecuador -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

6.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Aesthetic Sales, Medical Terminology, Upselling, Phone Etiquette, Prior Authorizations, Referral Coordination, Customer Service, EClinicalWorks, RingCentral, Healthcare Workflow, English Proficiency

Industry

Staffing and Recruiting

Description

Job Title: Patient Scheduling & Aesthetic Sales Support Position Type: Full-time Work Hours: 9:00 AM – 6:00 PM PDT Work Days: Monday – Friday Salary: $5 – $6 per hour (depending on experience) Job Code: MEDLUB Workplace: Remote Preferred Candidate Location: Philippines Scope of Work / Responsibilities We are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales. This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services. The ideal candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities. Core Responsibilities 1. Appointment Scheduling & Phone Management (Top Priority) Answer all incoming patient calls promptly (no missed calls) Schedule and manage patient appointments Maintain excellent phone etiquette and patient experience Ensure patients feel heard, supported, and valued 2. Upselling Aesthetic Services (Sales Focus) Educate patients on services such as laser treatments, weight loss, and wellness programs Identify patient needs and recommend appropriate services Confidently upsell and convert inquiries into booked appointments Support marketing efforts through patient conversations 3. Prior Authorizations & Referral Coordination Handle prior authorization requests Coordinate referrals with other providers Ensure all documentation and approvals are completed accurately Additional Responsibilities Respond to patient inquiries and follow-ups Work within EClinicalWorks (ECW) for scheduling and documentation Use RingCentral for phone communication Navigate multiple systems and patient management tools Healthcare experience is REQUIRED (non-negotiable) Experience in medical office, clinic, or patient-facing healthcare role Sales or upselling experience preferred Experience with EClinicalWorks (ECW) is a plus (not required but preferred) Required Skills Medical / Clinical Knowledge Understanding of medical terminology Ability to explain services clearly to patients Familiarity with healthcare workflows Communication & Customer Service Excellent phone communication skills Pleasant, confident, and professional tone Strong listening skills and empathy Ability to create a positive patient experience Sales & Conversion Skills Experience with upselling or sales conversations Ability to guide patients toward booking services Results-driven mindset Deal Breakers No healthcare or medical office experience Poor phone communication skills Inability to handle high call volume or missed calls Lack of medical knowledge Performance drop after initial onboarding period Not comfortable with upselling services Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Responsibilities

Manage patient communications and appointment scheduling while proactively upselling aesthetic services like laser treatments and wellness programs. Coordinate prior authorizations and referrals using EClinicalWorks and RingCentral.