Bilingual Patient Service Representative (Aurora) at Orthodontic Experts Management LLC

Aurora, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

20.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Patient Service, Microsoft Office Suite, Problem Solving, De-Escalation Skills, Written Communication, Verbal Communication, Appointment Scheduling, Insurance Knowledge, Patient Check-In, Payment Collection, Communication, Schedule Management, HIPAA Compliance, Report Generation

Industry

Hospitals and Health Care

Description

Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Orthodontic Assistant. We currently have 32 offices in the greater Chicagoland area, Wisconsin, Indiana and Indianapolis. This year we are on track to open additional offices Our core Values consist of the following: Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency Job Description: Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life. Duties include, but are not limited to: Answer all phone calls. Listen and return all voicemails left in front of office phones. Check-in new and existing patients and let the clinical staff know that the patient has arrived. Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice) Check out patients (collect payments, make next appointment) Handle questions and provide information to walk-in patients. (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.) Maintain comm-log up to date with all necessary patient/parent communication information. Review the daily schedule of the clinic for any changes. Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule. Review for Bonding approvals Check if all bondings are Approved and Active with insurance (the day before & day of the appointment). Understand cancellation policy and reiterate it to patients. Print end of the day reports. Check collected payments against the report and check all credit card transactions. Requirements High school degree or GED equivalent 3 years of customer service experience 2 years of patient service experience Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) Excellent problem solving and de-escalation skills. Excellent written and verbal communication skills Bilingual in Spanish Working Hours/ Location: Monday – Wednesday 8:45am – 5:00pm Thursday - Friday 6.45am - 3:00pm 2 Saturdays per month Two 9:45am- 6:00pm Shifts per month 2987 Kirk Rd, #103A , Aurora, IL 60502 Travel availability to Glendale Heights, Joliet Pay: $19.00 - $20.00/hr Benefits (for our full-time employees) Paid Patient Service Representative Training Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic) Medical, Dental, Vision, and Life Insurance Short-Term Disability Employee Assistance Program Health Savings Account Dependent Care Account 401(k) and matching Paid Time Off Identity Theft Protection - LifeLock MetLaw Pet Insurance Free and discounted Orthodontic Treatment Monthly Bonuses

Responsibilities

As a Patient Service Representative, you will be the first point of contact for patients, ensuring a smooth and stress-free experience. Your duties will include scheduling appointments, managing patient information, and handling inquiries with professionalism and care.