Bilingual Patient Services Coordinator at Indeed

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 27

Salary

45000.0

Posted On

31 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Healthcare & Life Sciences

Description

Welcome patients and families and create a warm, positive experience at every visit
Answer incoming calls, emails and other patient inquiries in a friendly and professional manner
Schedule, confirm and manage patient appointments
Communicate with patients and guardians regarding appointments, treatment and office policies
Support new patient bookings and collect required patient and insurance information
Maintain accurate patient records and ensure documentation is entered into patient charts
Act as a liaison between patients, the Orthodontist and other dental providers as required
Prepare letters, forms and other patient-related documentation
Enter patient contracts and assist with treatment-related administrative processes
Collect and process patient payments
Assist with recurring payments, daily deposits and end-of-day reconciliation
Monitor the schedule, identify potential concerns and work with the Lead or Manager to keep the day running smoothly
Follow up on missed appointments and assist with rescheduling patients
Support clinic promotions, patient programs and other practice initiatives
Maintain a clean, welcoming and organized reception and patient lounge area
Complete required reports, tracking sheets and administrative checklists
Work collaboratively with the clinical and administrative teams to maintain an efficient, positive and patient-centered environment

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Responsibilities

Welcome patients and families and create a warm, positive experience at every visit
Answer incoming calls, emails and other patient inquiries in a friendly and professional manner
Schedule, confirm and manage patient appointments
Communicate with patients and guardians regarding appointments, treatment and office policies
Support new patient bookings and collect required patient and insurance information
Maintain accurate patient records and ensure documentation is entered into patient charts
Act as a liaison between patients, the Orthodontist and other dental providers as required
Prepare letters, forms and other patient-related documentation
Enter patient contracts and assist with treatment-related administrative processes
Collect and process patient payments
Assist with recurring payments, daily deposits and end-of-day reconciliation
Monitor the schedule, identify potential concerns and work with the Lead or Manager to keep the day running smoothly
Follow up on missed appointments and assist with rescheduling patients
Support clinic promotions, patient programs and other practice initiatives
Maintain a clean, welcoming and organized reception and patient lounge area
Complete required reports, tracking sheets and administrative checklists
Work collaboratively with the clinical and administrative teams to maintain an efficient, positive and patient-centered environment