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Bilingual Policy Service Representative at Afni, Inc.

Monterrey, durango, Mexico -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

18000.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Inbound Calls, Product Knowledge, Website Support, Empathy, Efficiency, Order Processing, Account Updates, Record Keeping, Multitasking, English

Industry

Outsourcing and Offshoring Consulting

Description

Join a team where your career gets better every day! Have fun in your new role creating exceptional experiences for customers, keeping them happy and connected. Walk in anytime to start your application—no appointment needed! Find us at Plaza Titanes in Monterrey, Nuevo León. What will I do as a Customer Service Representative? * Deliver world-class customer service by responding to inbound calls, providing product knowledge, providing online service/website support, resolving customer concerns with empathy and efficiency. * Process orders, update customer accounts, and ensure accurate records in internal systems. * Multitask effectively between handling customer inquiries and navigating multiple systems. As a Customer Service Representative, you get: * Competitive Salary $18,000.00 MXN Pesos Monthly (Before taxes) * Flex Benefits up to $3,000.00 MXN Pesos Monthly that you can distribute in Saving Funds, Food Vouchers, Major Medial Insurance, minor medical insurance. * Full Paid training * Full time 45 hrs. weekly with 2 days off * Unpaid time Off after 46 days of employment (You don´t need to wait too long to enjoy some time Off)* * Referral Rewards: We have one of the most lucrative referral programs around. $10,000 MXN Pesos per referral. AFNIMXSJ Work Location: On-site position in Monterrey. Join Afni today! Find us at Plaza Los Titanes in Monterrey, Nuevo León. Qualifications What are the qualifications to be a Customer Service Representative at Afni? * You must be living in Monterrey, Nuevo Leon. * Amenable to work onsite at Afni in Plaza Los Titanes. * Must have at least six months customer service experience. * Advanced conversational English. * High school diploma or GED.

Responsibilities

The representative will deliver world-class customer service by responding to inbound calls, offering product knowledge, and providing online support while resolving customer concerns with empathy and efficiency. Key duties also involve processing orders, updating customer accounts, and ensuring accurate internal system records.