Bilingual (Portuguese/English) Customer Service Representative at TTEC

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Portuguese, English, Customer Service, Problem Solving, Multitasking, Microsoft Windows, Team Spirit

Industry

Outsourcing and Offshoring Consulting

Description

What You’ll be Doing As a bilingual customer service representative at TTEC, you'll be helping customers by quickly providing answers, consulting on solutions, and resolving issues with a smile. You'll be the key to turning an average customer’s experience into an exceptional one. We'll train you to become a subject matter expert in your field, ensuring you’re confident in delivering the highest level of service. You’ll bring motivation, passion, and integrity to everything you do—qualities that connect us all. Plus, you’ll have the chance to build new friendships and grow your career in a fun, high-energy environment. During a Typical Day, You’ll · Accept inbound calls from customers... we have several different types of clients and hours that fit you! · Effectively resolve issues or concerns · Represent and help to build the business of a Fortune 500 company · Provide stellar customer service What You Bring to the Role · Advanced English and Portuguese both written and spoken · Must be available to work weekends and evenings. · Ability to navigate through several web applications simultaneously (multitask) · Competency using Microsoft Windows · Positive attitude and team spirit · Enthusiasm for helping people have a happier and healthier life What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Competitive Base wage plus performance bonus opportunities · Hiring Bonus and Meal Allowances And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

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Responsibilities

As a bilingual customer service representative, you will be responsible for quickly providing answers, consulting on solutions, and resolving customer issues to turn average experiences into exceptional ones. Responsibilities include accepting inbound calls, effectively resolving concerns, and representing a Fortune 500 company while providing stellar customer service.