VALUES & INNOVATION

At Under Armour, we are committed to empowering those who strive for more, and the company’s values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team’s mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree
• 1+ years of related customer service
• Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
• Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
• Fluency in French and English, written and verbal, is an asset
• Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
• Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
• Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
• Meets time commitments to customers
• Arrives at meetings and appointments with customers on time and prepared

The responsibilities of the Account Service Professional will be to manage the customer service aspects of our highest volume Accounts. This individual will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BW reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers’ requested windows.