Why SoftwareOne?
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
The role
We are thrilled to announce an opportunity to join our team as:

REQUIRED SKILLS

• Experience in IT service implementation and management.
• Bachelor’s degree in Information Technology or related fields.
• Coordination of operational and technical tasks.
• Knowledge of management and monitoring tools.
• Operations metrics analysis and reporting.
• Risk identification and management.
• Team training and support.
• Effective verbal and written communication.
• Analytical skills and resource optimization.
• Knowledge of continuous improvement methodologies.
• Teamwork and initiative in leading activities.

DISCLAIMER:

This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available.

• Perform tasks related to operational coordination and technical support.
• Follow up on activities, generate reports, and track time records.
• Manage Professional Development Plans (PDPs) and participate in the review of high-complexity cases.
• Monitor asset management and ensure compliance with established processes.
• Support the manager in analyzing case trends and generate reports to support decision-making.
• Act as the point of contact between the team, the client, and SoftwareOne, ensuring clear and timely communication