Bilingual Receptionist / Office Manager at Pisgah Legal Services

Hendersonville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

67696.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Fluency, Spanish Fluency, Interpretation, Office Management, Client Screening, Legal Document Preparation, Trauma-Informed Interviewing, Microsoft Word, Microsoft Excel, Microsoft Teams, Microsoft Outlook, Data Entry, Interpersonal Communication, Cultural Sensitivity, Scheduling, Administrative Support

Industry

Legal Services

Description

Bilingual Receptionist / Office Manager Full-time in office Base office in Hendersonville, NC Position Status: Full-Time FLSA Status: Non-Exempt Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Cashiers, Hendersonville, Highlands, Marshall, Morganton, Newland, and Rutherfordton. With over 120 dedicated staff, including more than 30 attorneys plus program staff, and an active group of 200 volunteer attorneys, the program provides free services to nearly 28,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. PLS is seeking a full-time Bilingual Receptionist/ Office Manager for our regional office supporting Henderson County. This position will sit at the reception desk and coordinate day-to-day office operations in the PLS Henderson County offices while also supporting clients, attorneys and volunteers and assisting with screening and intake. Applicants should be passionate about promoting justice and overcoming barriers facing low-income people, be a creative and zealous team-player, and be committed to achieving lasting results for clients and low-income communities. Responsibilities * Serve as a receptionist. * Assist with basic office management functions for two Hendersonville office locations. * Screen clients for eligibility. * Accurately complete legal screening applications within the Legal Server System in a timely manner and monitor all generalist call-back lists and online applications. * Respond to urgent requests for services and flag issues for supervisory review. * Provide general administrative and legal assistance support to attorneys to assist in case development. * Prepare and edit legal documents. * Conduct client interviews with a trauma-informed approach. * Accompany clients to court to attend proceedings as needed. * Assisting in training volunteer screeners and receptionists when needed. * Interpret oral and written communications between Spanish and English in a variety of settings including meetings, phone calls, and written correspondence. * Travel within the PLS service area and occasionally to meetings or conferences in other parts of NC. * Adhere to program priorities and case handling policies, procedures, and standards of practice, as well as the highest professional and ethical standards. * Scheduling and meeting preparation. * Other duties as assigned. Qualifications * Passion for and commitment to PLS’ mission, values, and vision. * Demonstrated fluency in English and Spanish is required. * Experience with interpretation is required. * Word processing skills. * Experience with data entry. * Demonstrated skills at socio-economic and cultural sensitivity and the ability to work with someone who is angry, upset, or ill. * Excellent written and verbal communication skills, with attention to detail. * Strong interpersonal skills and the ability to work well with teams and independently. * Basic computer skills with proficiency in Microsoft Word, Excel, Teams, and Outlook. * Experience coordinating or running an office and familiarity with nonprofit and/or law firm operations. * Availability to work Monday to Friday, 8:30am-5:00pm. * Possess a valid driver’s license. Salary/ Benefits Salary ranges from $46,995 - $67,696 depending on experience. Additional bilingual language skills that are applicable to this role may qualify for up to an additional $3k upon completing a language assessment test. Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay. Pisgah Legal Services is a Living Wage Certified Employer. Employees are eligible for medical, dental, vision and life insurance coverage the 1st of the month following the start date. Pisgah Legal Services (PLS) pays 100% of the Employee and 50% of the Dependent Cost for Aetna Medical and Dental coverage. PLS pays 50% of the Employee Coverage Cost for Aetna Vision coverage. PLS pays 100% of Long-Term & Short-Term Disability Coverage, Life Insurance Coverage of 5x base salary + an additional $15,000 Life & AD&D Coverage. 401k Retirement Plan after 6 months of employment. Additional Fringe Benefits includes Pet Insurance, Paid Parental Leave, Paid Bereavement Leave, 13.5 Company Holidays, 22 Paid Leave Days, Paid Sabbatical Leave for eligible staff, Employee Assistance Program for entire household and a great working environment with work life balance! To Apply Submit your online application with resume and cover letter through our Career Center located at https://www.pisgahlegal.org/jobs [https://www.pisgahlegal.org/jobs]. PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice. Pisgah Legal Services is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As an Equal Opportunity Employer, we will provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with our Human Resources department.

Responsibilities

The role involves managing day-to-day office operations and serving as the primary receptionist for the Henderson County offices. Key duties include screening clients for eligibility, providing administrative support to attorneys, and interpreting communications between English and Spanish.