WHY SIMPLICITY CAR CARE?

Simplicity Car Care was founded with a mission to provide straightforward, affordable car care without the hassle or high prices. Offering a comprehensive range of services, from vehicle maintenance to collision repair, Simplicity aims to get you back on the road quickly and efficiently. With convenient hours, including evenings and weekends, we make it easy for you to fit car care into your busy life.
Our commitment to superior customer service, environmental responsibility, and community support drives everything we do. We take pride in our eco-friendly practices and our support of organizations like the Children on the Rise Charity Foundation. At Simplicity Car Care, we’re dedicated to making car care simple, affordable, and accessible for everyone.
In addition to our focus on convenience and affordability, Simplicity Car Care is committed to providing top-notch service that exceeds customer expectations. Our skilled technicians use the latest tools and technology to ensure your vehicle is always in the best possible condition, and we prioritize transparent communication, so you always know exactly what to expect. Whether you’re in need of a quick oil change or more extensive collision repair, we strive to make every experience as smooth and hassle-free as possible. With a customer-first approach, we ensure that every visit to Simplicity Car Care leaves you confident in the quality and reliability of our services.

ROLE OVERVIEW:

The Regional Performance Manager (RPM) is responsible for driving operational excellence across Simplicity Car Care’s franchise network. This role ensures franchisees meet performance goals, maintain brand standards, and optimize business processes through Performance-Based Agreements (PBAs) with insurance partners. The RPM oversees Field Conversion Specialists (FCS), manages claims, facilitates training, and implements cost reduction strategies.

KEY RESPONSIBILITIES:

· Oversee and support franchisee performance to meet operational and insurance partnership goals.
· Lead, mentor, and retain a high-performing team of Field Conversion Specialists (FCS).
· Conduct regular audits and implement improvement plans for collision centers.
· Manage training, claims processes, and cost-reduction strategies.
· Ensure compliance with Simplicity Car Care’s brand and insurer standards.
· Oversee supply chain partnerships and vendor management.
· Resolve insurance, client, and franchisee concerns.
· Track financial and operational performance across corporate stores.
· Lead performance reviews, strategy meetings, and network-wide improvement initiatives.