Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.
If you’re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let’s create a future of financial empowerment.
We’re looking for a Bilingual Regional Support Technician to join our Montreal team.
In this role, you’ll be the first point of contact for technical support across goeasy’s lines of business, helping employees resolve hardware, software, and network issues efficiently and professionally. You’ll manage support tickets, coordinate site outages, and collaborate with internal teams and external vendors to ensure seamless IT operations.

WHAT EXPERIENCE DO YOU HAVE?

• Fully bilingual in English and French (spoke and written)
• 5+ years’ experience in an IT and Infrastructure capacity
• Proven experience as an IT Specialist/Help Desk or other customer support role
• Experience with Windows 10 & 11, M365, Active Directory, and ITSM ticketing systems
• Experience with SCCM and Intune is a strong asset
• Good understanding of computer systems, printers, Voice-over-IP, network, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Able to work permanently fulltime (37.5 hours/week) on-site at our Montreal, QC office
• Willingness to travel within Canada as needed
  This is an on-site position requiring attendance 5 days per week on-site at our Montreal office
  Internal Applicants: please apply through the link and provide written endorsement from your current manager.

• Serve as the first point of contact for technical issues for all goeasy lines of business
• Install hardware, including imaging and replacing devices.
• Manage support tickets in accordance with prescribed SLAs.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees
• Walk the employees through the problem-solving process
• Direct unresolved issues to the next level of support personnel or appropriate departments
• Record events and problems and their resolution in ticket logs
• Follow-up and update status and information in tickets
• Identify and suggest improvements on procedures
• Liaise with 3rd party vendors to solve technical problems where appropriate
• Coordinate the resolution of site outages
• Create internal purchasing approvals for new equipment and services.
• Communicate with internal manager, director, and C-level individuals on escalations, as required
• Provide new field users walkthroughs of the technology available to them