BILINGUAL REGISTRATION REPRESENTATIVE at Christ Community Health Services

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Clerical Experience, Medical Office Assistance, Patient Registration, Insurance Verification, Payment Collection, Appointment Scheduling, Customer Service, Communication, Data Entry, Problem Solving, Attention to Detail, Time Management, Teamwork, Adaptability

Industry

Wellness and Fitness Services

Description

At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match. POSITION SUMMARY Provides medical office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members. KEY RESPONSIBILITIES 1. Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source. 2. Facilitates completion of registration forms. 3. Obtains updated patient demographic information and enters it into the practice management information system. 4. Verifies insurance and PCP selection, if applicable. 5. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee. 6. Schedules some outpatient tests and procedures dictated by providers in accordance with insurance company guidelines. 7. Completes Daily Activity Reports at the end of the business day. 8. Counts monies collected and totals cash drawer at the end of each business day. 9. Schedules appointments via computer scheduling system, taking into account doctors’ weekly schedules, including on-call schedules. 10. Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator’s initials; emails messages to nurses from physician offices. 11. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers. 12. Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed. 13. Performs other duties as required. POSITION REQUIREMENTS Education: High school diploma. Experience: Bilingual with two to four years of clerical experience, preferably in a medical setting.

Responsibilities

The Bilingual Registration Representative greets patients, answers inquiries, and facilitates the registration process. They also handle incoming calls, schedule appointments, and ensure accurate billing information is collected.