Bilingual Remote Scheduling Supervisor - Patient Access Center at CHSPSC LLC

Fort Smith, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Supervision, Call Metrics Monitoring, Customer Service, Escalation Resolution, Process Improvement, Healthcare Compliance, Training, Conflict Resolution, Multitasking, Time Management, Epic, Cerner, EMR Utilization, Insurance Verification

Industry

Hospitals and Health Care

Description

As a Remote Scheduling Supervisor at Community Health Systems (CHS) - Patient Access Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: Paid Time Off (PTO) Comprehensive Health Benefits - Medical, Dental & Vision 401k with company match Tuition reimbursement The Scheduling Specialist-Supervisor oversees a team of scheduling specialists within a high-volume, call-driven PAC. This role ensures efficient operations by managing staff performance, monitoring call metrics, and maintaining high levels of customer service. The supervisor acts as a key point of contact for resolving escalations, implementing process improvements, and ensuring scheduling protocols align with departmental goals and healthcare compliance standards. Essential Functions Acts as a resource to Scheduling Specialists for all PAC guidelines, processes and applications. Trains new hires to department standards and processes. Assist with ongoing training and education of staff. Takes escalated calls and complaints from patients, family members, insurance companies or other entities. Assists with delegation of outbound call list and tracking. Accurately schedules for Specialty and PCP practices and correctly handle complex rule sets across multiple Medical Groups and Markets. Maintains optimal productivity for call handling and wrap-up. Ensures and requests appropriate referrals and/or authorizations are present for specialty care. Maintain knowledge of insurance-specific referral and prior authorization requirements. Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations. Determines calls with urgent needs and complete warm transfer to clinic staff. Researches patient requests in the medical record and provides information to patient or other entity. Monitors inboxes in EMR to ensure return communication from the clinic is handled promptly. Obtains information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls. Sets a positive example for other Scheduling Specialists as it relates to job performance and expectations. Maintain professional communication standards through verbal and electronic communication methods. Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Adheres and complies to all policies and procedures. Attends educational sessions and department meetings as scheduled. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. This is a fully remote opportunity. Qualifications H.S. Diploma or GED required Associate Degree in healthcare administration, business, or a related field preferred 1-3 years of experience in a scheduling or administrative role, preferably in healthcare or patient support services. required 0-1 years of supervisory or team leadership experience. preferred Knowledge, Skills and Abilities Strong knowledge of scheduling systems and healthcare management software (e.g., Epic, Cerner). Excellent organizational, multitasking, and time management skills. Strong problem-solving and conflict resolution abilities. Ability to train, mentor, and evaluate team members effectively. Excellent communication skills, both verbal and written. Detail-oriented with a focus on accuracy and quality. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Responsibilities

The Scheduling Supervisor oversees a team of scheduling specialists in a high-volume call center, ensuring efficient operations by managing staff performance, monitoring call metrics, and maintaining high customer service levels. This role involves resolving escalations, implementing process improvements, and ensuring scheduling protocols align with departmental goals and compliance standards.