Bilingual Reservation Specialist (Contact Center) at Unleashed Brands

Bedford, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

16.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Reservation Management, Customer Support, Call Handling, Email Management, Scheduling, Multitasking, Organization, Verbal Communication, Written Communication, Empathy, Professionalism, Problem Solving, Time Management, Adaptability

Industry

Business Consulting and Services

Description

Bilingual WW Reservation Specialist! Location: Onsite (2250 Airport Fwy Suite 350, Bedford, Tx 76022) Training: ***Mandatory Two Weeks: Monday - Friday 9:00 AM - 5:30PM*** Schedule: Flexible Shifts - Given after Training is finished Start Date: 04/06/2026 Are you an energetic multitasker with a knack for turning calls into connections? Do you thrive in a fast-paced environment where families count on you to make their day easier? At Water Wings Swim School, we’re more than just a swim school—we’re a family. And right now, we’re looking for Reservation Specialists to be the friendly first voice families hear when they dive into our world. Why You’ll Love Working Here * Make a Difference Every Day: You’re helping families find the right time and place to get their kids swimming confidently. * Perks That Matter: Enjoy employee and family discounts (yes, your crew can swim too!), plus health insurance, 401(k), and paid time off. * Flexibility: Choose from weekday, evening, and weekend shifts to fit your lifestyle. * Team Spirit: Join a supportive crew that values energy, empathy, and fun just as much as efficiency. A Day in the Life As a Reservation Specialist, you’ll: * Be the voice of Water Wings—answering phones, emails, and inquiries with warmth and professionalism. * Help families schedule and move bookings, making sure their needs come first. * Manage multiple calls and emails. * Use scripts as a starting point, but let your personality shine through every interaction. * Keep parents at ease and kids excited about starting their swim journey. What You Bring to the Pool * A proven ability to guide conversations toward successful outcomes, turning inquiries into confirmed reservations and creating win-win solutions for families and the school * A welcoming and energetic personality that comes through over the phone. * Strong verbal and written communication skills. * The ability to multitask and stay organized when things get busy. * Previous experience in customer support or call centers is a plus (but your positive attitude is the biggest win). * A high school diploma or equivalent. The Details * Pay: $16/hour. * Hours:40 per week, with shift options (4-hour, 8-hour, mornings, evenings, weekends). * Location: In-person at Bedford, TX office Ready to Dive In? If you’re passionate about helping families and want a job where you’ll make waves every single day, apply now to become a WW Reservation Specialist. We can’t wait to welcome you to the team! Perks * Paid bi-weekly * Company Paid Holidays * Flexible Paid Time Off * Paid Parental Leave * Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions * Competitive 401(k) Program with employer matching contributions * Daily dress code of “business casual” * A positive work environment * And much, much more Company Description Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com [http://www.unleashedbrands.com/]. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex. Commitment to Equal Opportunity Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. ADA Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Unleashed Brands is proud to be an equal-opportunity employer.

Responsibilities

The specialist will serve as the primary contact for families via phone and email, warmly answering inquiries and professionally managing scheduling needs. Key duties include guiding conversations to successful outcomes, managing multiple communications simultaneously, and ensuring customer satisfaction throughout the booking process.