Bilingual Resident Assistant at Riverstone Communities

West Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

18.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Attention to Detail, Communication Skills, Sales, Marketing, Compliance, Organizational Skills, Problem Solving, Interpersonal Skills, Time Management, Office Administration, Active, Rule Following, Resident Engagement, Feedback

Industry

Real Estate

Description

Are you a rule follower, and want others to follow the rules too? Do you want a position where you can be out and about in the community all day? Do you want to help others increase the values of their homes? If so, now is a great time to become a member of a well established, nationwide, property management company. We are currently seeking a Bilingual Resident Assistant for our Casa del Monte Mobile Home Park located at 6151 Forest Hill Blvd. West Palm Beach, FL 33415. Why Join Us? Pay: $16.00-$18.00 per hour Medical, Dental, and Vision benefit plan offerings for you and eligible family members 401(k) retirement plan, with a company match 13 Paid Holidays Off, which includes getting your birthday off Robust Paid Time Off (PTO)* and Wellness PTO Maternity/Paternity Leave* A schedule that is flexible to your needs and the needs of the property Ongoing training and internal growth opportunities The ability to provide feedback in many different forms to many different people A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better *effective date of benefit dependent upon tenure of employment This Bilingual Resident Assistant position also includes, but is not limited to: Issue weekly violations based on home standards 70% outside walking around the community - 30% in office completing administrative work Exceptional face to face resident customer service Firm with company policy and processes Ensure 100% resident compliance with all community rules and regulations Ensure 100% compliance with all resident violations Reach a 95% customer satisfaction rate Maintain an organized and productive office space 100% of the time Assist management with issuing resident violations and following up with correction of the violations in a timely manner Bilingual Resident Assistant Position Requirements: Bilingual in both Spanish and English - fluently read, write and speak 1-2 years of experience within sales/marketing industry, preferably in mobile home property management or experience with compliance related matters 1-2 years of experience in customer service including diffusing situations - proven customer service skills Ability to be very active - walking, bending, standing and lifting up to 50 pounds. Executes on tasks efficiently and meets necessary deadlines Strong attention to detail Sets high standards for themselves and for our residents Strong written, oral, interpersonal communication skills, including telephone skills/etiquette Strong computer skills - willingness to learn new platforms to get the job done Willingness to read and understand rules and regulations and standards of the community and company At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities. As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law. Ready to make a difference? Apply now and start a fulfilling career with us at Riverstone Communities! #RSC1

Responsibilities

The Bilingual Resident Assistant is responsible for ensuring resident compliance with community rules and regulations and providing exceptional customer service. This includes issuing violations, maintaining an organized office, and assisting management with resident issues.