We are looking for self-driven (no pun intended!) responsible employees who have a demonstrated success record in Automotive after-sales.
Ideally, we are looking for people with Wheel, Tire, and Automotive accessory knowledge who are passionate and enthusiastic to help guide our customers through the portal of the automotive world.
This role is based at our Pointe-Claire location and is a Monday – Friday office role.
No successful movement springs from a single individual. It takes an entire team united behind something great. Together, we work hard, we laugh hard, and we stay committed to changing the meaning of customer experience.Sharing our experiences, knowledge, and opinions helps resolve any customer service obstacles or inquiries that might arise.

Responsibilities:

• Maintaining a punctual track record
• The ability to communicate with customers via email and phone
• Completing product inquiry case tickets through ticketing system
• Checking fitment on products for inquiries and offering alternative products that meet their needs
• Communication support between Vendor, Administration, and Customer Service Departments.
• Calling suppliers/vendors for status updates on orders/deliveries
• Provide support to the operation team
• Always finding creative solutions to solve complicated situations/cases
• Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
• Identify and escalate issues appropriately

Experience:

• Basic understanding of wheel and tire fitment for a variety of cars and truck applications is required
• Automotive Accessory Knowledge (would be very beneficial)
• Strong written & verbal communication skills in English is required
• Must be computer literate
• Professional phone/email manner
• Strong attention to detail
• Ability to prioritize tasks and manage time effectively
• Effective communication and interpersonal skills
• Capacity to learn quickly in a constantly changing environment
• Patience, empathy, and a unique ability to manage stress
• Have a high focus on customer satisfaction

HIGHLIGHTS OF THE ROLE

• $20.00 - $23.00 per hour
• Full-time, Permanent
• Sales Department
• Pointe-Claire (On-Site) – reliably commute or relocate
• 10 days’ vacation
• Bonus Pay and overtime
• Benefits – extended health care, on-site parking, store discounts

Responsibilities:

• Maintaining a punctual track record
• The ability to communicate with customers via email and phone
• Completing product inquiry case tickets through ticketing system
• Checking fitment on products for inquiries and offering alternative products that meet their needs
• Communication support between Vendor, Administration, and Customer Service Departments.
• Calling suppliers/vendors for status updates on orders/deliveries
• Provide support to the operation team
• Always finding creative solutions to solve complicated situations/cases
• Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
• Identify and escalate issues appropriatel