KNOWLEDGE & SKILLS REQUIRED

• Bilingual French/English required
• 3-5 years Customer Service/Inside Sales Experience
• Excellent time management and organizational skills
• Strong Interpersonal & Communication skills
• Able to quickly pivot in high paced environments with strong attention to detail
• Good working knowledge of company policies, procedures, SLA’, products, specifications
• SAP Business One / ERP systems an asset
• CRM Experience an asset

• Build and strengthen relationships with clients and sales teams with friendly, efficient communication and direct sales support.
• Manage a portfolio of accounts by way of order entry/management, product support, on-time delivery, shipping needs, determining freight charges within guidelines, sample orders, and return requests
• Management of private label accounts, accompanied by the above tasks, includes direct communication/coordination with Marketing and Warehouse Teams with respect to product availability and label management.
• Identify additional sales opportunities with product substitutions, accessories and new products.
• Liaise with Accounting, Warehouse & Supply Chain Teams with respect to credit holds, and product updates & shipping details.
• Answer telephone calls in queue/overflow and e-mails with response to stock checks inquiries, technical assistance with products/applications, Dealer Portal support and general inquiries.
• Review back-order & goods receipt reports daily for proactive attention to product availability and date change requirements, and monitoring inventory transfer requests/management thereof
• Participate with engagement in Team Meetings, Huddles, One on One’s and all training sessions
• Provide coverage for other members of the team as needed for vacation and other absences.