Position: Bilingual Sales Support
Location: Mississauga (Hybrid)
Salary: Competitive and based on experience
Job Type: Full-Time
Our client, a leader in the Canadian food marketplace is seeking a detail-oriented and proactive Bilingual Sales Support to join their dynamic team. This role plays a vital part in supporting the sales department, ensuring seamless order processing, managing customer inquiries, and coordinating across departments to guarantee customer satisfaction from order placement through to delivery.

QUALIFICATIONS & EXPERIENCE:

• Must be fluent French and English bilingual
• Post-secondary education required
• 3–5+ years of experience in a sales support role ideally within food services
• Strong organizational and time management skills with keen attention to detail
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Experience with CRM systems and ERP software; Sage 300 experience is considered a strong asset
• Knowledge of logistics, purchasing, accounts payable/receivable is beneficial
• Self-motivated, able to work independently and contribute to overall team and company success
  To apply, please send your resume to Christina Cerra.
  OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
  Job Type: Permanent
  Work Location: In perso

• Process and manage customer orders accurately, following established procedures
• Answer incoming customer calls and provide support regarding orders, product information, and delivery timelines
• Coordinate delivery instructions and logistics details for customer shipments
• Enter transportation and customs invoices into the accounting system when applicable
• Maintain and update customer records and profiles in the CRM system
• Enter spot pricing into internal systems as needed
• Support the sales team with documentation, information requests, and contract balance reviews
• Assist in handling customer complaints, coordinating with Quality Assurance, and managing product returns, exchanges, and issuing credit notes
• Verify Certificates of Analysis (COAs) and assist in generating customs documentation
• Collaborate with QA to fulfill customer documentation needs
• Ensure compliance with company processes and BRC standards
• Contribute to strong, ongoing professional relationships with clients
• Assist with inventory tracking and reconciliation as required