Greenfoot Energy Solutions is seeking a highly organized and customer-focused Scheduling Coordinator to join our team. In this role, you’ll play a key part in ensuring the smooth scheduling of installation appointments and delivering an exceptional client experience from first contact to job completion.

QUALIFICATIONS:

• 2+ years in a customer service or scheduling/dispatch environment
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail and the ability to multitask
• Tech-savvy with experience in scheduling software and data entry
• Calm, professional, and solutions-focused under pressure
• Availability to work flexible shifts, including evenings and weekends
  Join us and be part of a collaborative team committed to delivering high-quality service and energy-efficient solutions. Apply today to help us power a greener tomorrow!
  Job Types: Full-time, Permanent
  Pay: $43,000.00-$47,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Mandarin (preferred)

Work Location: In perso

• Manage and update the workflow dashboard to ensure timely processing and scheduling of work orders
• Coordinate with crews and clients to book installation appointments that meet both availability and preferences
• Act as the main point of contact for client communication—handling inquiries, changes, and concerns with empathy and urgency
• Maintain accurate records of client interactions, bookings, and service details
• Monitor and respond to phone and email communications promptly
• Ensure the dispatch board is organized and crews have a full and accurate schedule
• Support internal teams to improve workflows and overall efficiency
• Meet or exceed Call Center KPIs related to response time, customer satisfaction, and resolution rates