Job Requisition ID: 11002
Position Status: Temporary Full Time
Position Type: Hybrid
Office Location: Ottawa (ON)
Travel Requirement: Travel not required
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Security Requirement: Reliability Status
Salary: Our salaries generally range from $ 71761.28 to $ 89701.6 and are based on qualifications and experience.
About CMHC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.
Join us and be part of a team that’s committed to making a real difference and be part of something meaningful.
What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role
Join the Housing Program Team in the Bilingual Senior Officer, Operations position. In this role, you will oversee the administration and decisions relevant to underwriting, servicing and lending activities for the purpose of mitigating risks will help support and provide good client service and achieve corporate objectives.

WHAT YOU’LL DO:

• Offer advice, support and alternative solutions to clients and stakeholders including communication of key decisions, interpretation of policies and response to inquiries.
• Negotiate reasonable solutions in line with risk appetite.
• Provide effective and efficient delivery of services to contribute to service standards.
• Conduct detailed audit analyses involving program/product requirements.
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed report on outcomes.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities as a team to contribute to appropriate service standards and turnaround times.
• Use effective oral and written communication techniques to deliver quality service.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support torwards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment