The Bilingual Service Consultant, reporting to the Supervisor, International & Partnership Programs, is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration / Third Party Payor services (TPA/TPP).
Our Service Consultants serve as the primary contact for our clients, addressing their questions and resolving any issues related to their group insurance plan, including: Life, Extended Health Care or other group benefits.

WHO WE ARE:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

• Support our Consultants and other internal partners in managing the ongoing activity for our clients with TPA/TPP services
• Attend meetings with Consultants (in person and virtual)
• Resolve and address escalated client issues and inquiries along with coordinating with internal departments and/or carriers
• Provide service support to our clients and members relating to the administration of their group benefit plans
• Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy
• Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements
• Review, prepare and peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations/communications
• Prepare marketing submissions, including benefit comparisons and change of carrier procedures
• Draft employee announcements if required related to change in carrier and deliver all relevant documents
• Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated