Bilingual Service Consultant (Group Benefits) - Hybrid
at Cowan Insurance Group
Ottawa, ON K1J 9L8, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 18 Apr, 2025 | Not Specified | 19 Jan, 2025 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
The Bilingual Service Consultant, reporting to the Supervisor, International & Partnership Programs, is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration/Third Party Payor services.
WHO WE ARE:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
Responsibilities:
- Support our Consultants and other internal partners in managing the ongoing activity for our clients with TPA/TPP services
- Resolve and address escalated client issues and inquiries along with coordinating with internal departments and/or carriers
- Provide service support to our clients and members relating to the administration of their group benefit plans
- Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy
- Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements
- Review, prepare and peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations/communications
- Prepare marketing submissions, including benefit comparisons and change of carrier procedures
- Draft employee announcements, if required, related to change in carrier and deliver all relevant documents
- Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Financial Services
Banking / Insurance
Finance
Graduate
Proficient
1
Ottawa, ON K1J 9L8, Canada
