ABOUT THE COMPANY:

Stirling Marathon is a proudly Canadian, family-owned, and rapidly growing manufacturer and distributor of high-quality home appliances. Based in Elora, Ontario, we operate under the Stirling, Marathon, and Epic brands. We are honoured to be bringing appliance manufacturing back to Canada, delivering products that showcase exceptional quality, engineering, and performance.
At Stirling Marathon, we believe in working together as a team, treating our customers and each other with respect, and creating a positive, supportive work environment. We value hard work, innovation, and dedication—and we make sure to have fun along the way. If you’re looking to join a company where your contributions matter and you can grow alongside a passionate team, you’ve found the right place.

JOB DESCRIPTION:

Located in Elora, ON, Stirling Marathon is currently seeking a full-time Bilingual Service Manager to lead and oversee our service operations. This position is key to ensuring our customers receive exceptional after-sales service, technical support, and warranty care in both French and English. The Service Manager will manage the parts & service department and provide leadership to the service team. This role also includes handling escalated calls and complex service issues while driving continuous improvement across service processes.
To support a smooth transition for the successful candidate, Stirling Marathon will help with relocation costs.

QUALIFICATIONS

• Bilingual in French and English (spoken and written) is mandatory.
• Minimum of 3 years’ experience in customer service, service management, or technical support, preferably in appliances, electronics, or consumer goods.
• Previous leadership or supervisory experience required.
• Strong technical aptitude: experience with home appliances is an asset.
• Experience working with service/ticketing systems (e.g., Freshdesk) and ERP software (e.g., Enterprise 21) preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Excellent communication, leadership, and conflict resolution skills.
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously.
• Positive, solutions-focused mindset with attention to detail.
  Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Paid time off
• RRSP match

Work Location: In perso

• Lead and manage the bilingual customer service, technical support, and parts & service department.
• Take escalated calls and resolve complex service issues directly with customers, dealers, and service partners.
• Ensure timely handling of service calls, warranty claims, and troubleshooting from initiation to resolution.
• Oversee and optimize parts ordering, inventory, and distribution to support efficient service operations.
• Build and maintain relationships with third-party service providers and technicians across Canada.
• Develop and implement service policies, procedures, and training programs to strengthen department efficiency.
• Work closely with Quality Control, Logistics, and Sales teams to identify product concerns and provide feedback for improvements.
• Monitor KPIs, prepare performance reports, and implement strategies to improve customer satisfaction and service quality.
• Manage budgets and resources within the parts & service department to ensure operational efficiency.
• Foster a customer-first culture while ensuring service standards align with company values.