REQUIREMENTS:

• High school diploma or equivalent (Bachelor’s degree a plus).
• Previous customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Ability to be patient and friendly with all types of customers.
• Strong problem-solving abilities and patience in handling difficult customers.
• Proficiency in Excel is a must.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, or holidays (if applicable).
• Bilingual in English and French is a MUST.
  Job Types: Full-time, Permanent
  Pay: $19.00-$22.00 per hour

Benefits:

• Extended health care
• On-site parking

Application question(s):

• Can you work from 12pm to 9pm Monday to Friday?

Experience:

• Customer service: 2 years (required)

Language:

• English AND French (required)

Work Location: In perso

JOB RESPONSIBILITIES:

• Handle various customer issues and monitor their progress from the initial report to the final resolution
• Assist customers with inquiries, complaints, product/service information, and issue resolution.
• Harness time management skills to effectively and efficiently resolve multiple client issues
• Keep clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients
• Escalate complex issues to the appropriate department when necessary.
• Maintain customer records and document interactions in the tracking system.
• Meet or exceed performance targets (e.g., call handling time, customer satisfaction scores).